Store Manager
Bestseller Retail India Pvt. Ltd
Total des années d'expérience :7 years, 10 Mois
• Associated with a highly revenue generating store, having high net worth individual cliental customer base.
• Ranked with high performance rated sales across Pan India Stores.
• Managing top line of 90 Lacs average per month with 9 Employees & 1 ASM's reporting to me and Store Size 8000 Sft.
• Drive sales targets for each store within the region, meeting individual and collective business
targets of Sales, Profitability and Brand awareness.
• Manage all the controllable cost to keep operations profitable.
• Maintain inventory by implementing seasonal plans & staying in touch with respective category team.
• Maintain store staf by recruiting, selecting orienting & training employees.
• Ensuring high level of standards for customer satisfaction through excellent service.
• Complete store administration and ensure compliance with SOP & Procedures.
• Deal with all the issues that arises from customers & Staf (Compliances Grievances Etc., )
• Conducting trainings based on product knowledge
• Shrinkage and Operational expenses control
• Planned replenishments for maintaining optimum level of stock for avoiding stock outs
• Monitoring of fast movers and slow movers and stock turn for revenue maximization
• Planning store targets and breaking them into categories and departments
• Maintaining the replenishments and doing Visual Merchandising
• Ensuring that the SOP is adhered at the store.
• Motivate the store staf and ensure the growth of the store staf in terms of Skill and position.
• Managing a team of 15 by reviewing their performance day to day basis
• Handling entire store operations both commercial and back end.
• Ensuring 100% Service is been provided for excellent shopping experience for customers.
• Recognizing talent and motivating team for next level.
• Working on reducing cost to show profitability of the store.
• Brief the team on daily targets and achievements
• Following and maintaining all the records related to SOP(Standard Operating Procedures
• Maintaining the regular customers data to update/call them for in store promotional activities
• Focusing on customer requirements to increase sales
• Inventory Management Stock inward and outward
• Customer service & Maintaining the regular clientele data base
• Keeping regular customers posted on current events/Ofers
• Responsible for achieving the monthly and annual sales targets as planned.
• Focusing on efective conversion of walk in customers.
• Responsible for Monitoring competitive environment, identifying key market and business information and plan actions.
• Identify target accounts and working with management, achieve specific goals
• Ensuring high level of display standards of section assigned
• Over achieve monthly targets with to earn good amount of incentives.
Bcom Computers