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feroz shaikh, Operations Supervisor

feroz shaikh

Operations Supervisor·Aramex International Company

Kuwait

High school or equivalent, Business Administration

Work experience

Total years of experience: 18 years, 1 months

Operations Supervisor

July 2017 - Present

Aramex International Company

Al Kuwait, Kuwait

July 2017 - Present

• Supervised and coordinated daily courier and delivery operations.
• Managed dispatch activities and allocated delivery routes according to operational requirements.
• Monitored courier attendance, productivity, and performance indicators.
• Prepared daily, weekly, and monthly operational reports using Microsoft Excel.
• Coordinated with warehouse, customer service, and management teams to ensure smooth operations.
• Investigated delivery delays and implemented corrective measures.
• Maintained compliance with company procedures and operational policies. Assisted in achieving service-level agreements and operational targets. Ensured high standards of customer satisfaction and service quality.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Management

Salesman

January 2008 - January 2017

Al Qallaf Al Bazzaz General Trading Co.

Al Kuwait, Kuwait

January 2008 - January 2017

• Assisted customers with product selection and purchasing decisions.
• Achieved individual and team sales targets.
• Managed stock displays and inventory activities.
• Processed sales transactions accurately.
• Built and maintained positive customer relationships.
• Supported promotional campaigns and sales initiatives.

Company industry:
Construction & Building
Job role:
Sales

Sales Representative / Driver.

February 2008 - November 2012

Al Qallaf & Al Bazzaz Gen. Trad & Cont. Co

Al Farawaniyah, Kuwait

February 2008 - November 2012

 Two years as Site Supervisor in Godrej Co. (Mumbai).
 One year as Driver in Royal Palms Park Plaza Hotel. (Mumbai).
 Two years as Transportation Supervisor in Royal Palms Park Plaza Hotel. (Mumbai).
 One year as Driver in Al Qallaf & Al Bazzaz Co. (Kuwait).
 Four years as Sales Representative In Al Qallaf & Al Bazzaz Co. (Kuwait).

Company industry:
Retail & Wholesale
Job role:
Sales

Education

University Of Mumbai

December 2025

December 2025

High school or equivalent, Business Administration

India

St Joseph English high school

December 2007

December 2007

High school or equivalent, Logistics And Transport

India

ST Joseph English High School.

March 2000

March 2000

High school or equivalent, Business Administration

India

Skills

English

Expert

Arabic

Expert

Driving Revenue

Expert

AL

Expert

AMBITIOUS

Expert

TEAM PLAYER

Intermediate

English

Expert

Arabic

Expert

Driving Revenue

Expert

AL

Expert

Microsoft Excel

Intermediate

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

LOGISTICS

Intermediate

MOTIVATIONAL SKILLS

Intermediate

OPERATIONAL REPORTING

Intermediate

OPERATIONS

Intermediate

RESULTS FOCUSED

Intermediate

TEAM MANAGEMENT

Intermediate

TRANSPORTATION PLANNING

Intermediate

WORKFORCE MANAGEMENT

Intermediate

Document Control

Intermediate

Microsoft Office

Intermediate

Documentation

Intermediate

Marketing

Intermediate

Management

Intermediate

Sales

Intermediate

Retail

Intermediate

Languages

Hindi

Expert

Arabic

Intermediate

English

Expert

Training and Certifications

Certifications
Valid Kuwait Driving License