Administrator
Qatar Financial Centre Regulatory Authority
Total years of experience :25 years, 4 Months
• Welcoming VIP guests in a professional, efficient and pleasant manner to ensure they are directed to the appropriate contact person while experiencing first class welcoming when visiting QFCRA premises
• When interacting with internal or external customers, demonstrating customer focus and subject orientation
• Answering main multi-lines telephone as per approved telephone etiquette and front desk standards
• Addressing routine queries / email as per RA front desk standards while ensuring all incoming requests are dealt with and without delay
• Maintaining all confidentiality, tactfully and discretely handling all enquiries and managing all situations if a conflict arises
• Maintaining records of communication such as telephone bills including international access control
• Handling document control function such as monitoring all incoming documents such as financial or non-financial regardless of description. Handling the task of dispatching & receiving courier / mails and documents efficiently and hence coordinating with courier agencies (i.e. arrange deliveries and pick up of shipments, requesting quotations & assist in negotiating corporate rates, etc.)
• Handling corporate procurement tasks as required and ensuring orders are placed to meet requirement and remain within allotted and approved budget e.g. catering services etc. for special events
• Expediting activities to ensure orders are delivered within stipulated deadline and met quality
• Handling meeting room bookings; maintain all service levels for the daily readiness of meeting rooms to assure functions are conducted successfully regardless of time frame for preparation
• Own and manage drivers schedules
• Maintain an adequate inventory of office supplies & stationary
• Serving as administrative liaison, providing support for daily maintenance of office facilities
• Handling corporate services administrative tasks and providing comprehensive administration support to other departments as assigned and when needed
• Coordinating documents supplies to staff, from remote archive
• Assisting in organizing special events such as Board and VIP meetings etc.
Reservation Supervisor/Sales & Marketing for a leading international luxury hotel
. Proven versatile across sales and marketing up to the creation of Area Reservations Department for both properties i.e. The Ritz-Carlton Doha (374 rooms) and Sharq Village & Spa (174 Rooms)
.Department Responsible with 10 Employees / Direct Report
.Ability to direct performance of (10) Reservations staff and implement corrective action as required.
.Responsible of the daily, weekly and monthly report for the property and assure report communication to corporate office in timely manner
.Maintain accurate reservation system information
.Deal with enquiries regarding hotels products and services in all communication modes.
•Assisting HR in travel documents and Logistic arrangement
•Scheduling Department Roaster
•Provide direct Assistance to PR and fine tunes to Marketing Tools
•Assisting Sales and Reservation Manager using availability and publishing rates accordingly
•Assisting RSV Group Coordinator and finalizing group reservations with the relevant rooming lists
•Assisting Catering and Conference services
•Support to Finance Directorate to ensure payment and contract validity status
•Building rates, analysing compliance and Risk Management including corporate contract administration
•Understands and anticipates customers’ needs; takes required action to address needs, and strives to exceed customer expectations while ensuring hotel reputation in line vision & mission to maintain an effective teamwork
• SALES AGENT
Gallery Variance - Beirut, Republic of Lebanon
Dec 2000 - Sep. 2004
Responsibilities: • Head of Customer Relation Unit
• Coordinating Client needs with suitable organization approachability, creativity and ability
• Ensured the cost-per-hire ratio was low without compromising standards
• Redesigned Performance Management System to align corporate strategy with individual performance to support HR activities
• Senior Cashier and providing Cashier training staff as required
• ADMINISTRATIVE ASSISTANT
ABB Switzerland / Addis Ababa Branch Office; Addis Ababa, Ethiopia
Nov 1998 - Nov 2000
Responsibilities: • Lead and facilitated Leadership Team Building workshops in East Africa.
• Ensured the cost-per-hire ratio was low without compromising standards
• Payroll master officer
• Active Member in positioning ABB Group within Ethiopia and Kenya
• Support Business unit in tendering process
• Recruitment policy (Selection process, manpower planning, competency analysis)
• HR Administrative efficiencies (Employee relations)
• Retention & Communication strategy (introduced successful New Employee Orientation program)
CAREER DEVELOPMENT
• Heat exposure and exhaustion Training
• Safety and fire prevention & control
• Safe lifting and falls
• CARE ( Controlling Alcohol Risk Effectively)
• Marsha, Marriot CRS certification
• Who moved my cheese (The Ritz-Carlton Doha)
• The Ritz-Carlton Rewards Training
• Forecasting and Budgeting Training
• All abroad (The Ritz-Carlton Doha)
• Credit Card High Risk and PCI policy Training
• Graduate Seminar. (Hotel Reservations System)
SKILLS&SOFTWARE KNOWLEDGE
Systems & Platforms
• Opera 4.0 (PMS) property management system
• MARSHA, Marriott CRS Certification - Marriott Automated Reservation System for Hotel Accommodation
• Fidelio 6.20, (PMS) property management system
• Sabre Airline Ticketing system
• Galileo Airline Ticketing system
• Mystique (International data base for recording Guest profile, defects, preference and
RESOLUTION
• One Yield - MRDW - MRDW Cubes - MarRFP
1. Master of Science Degree: Philosophy & Science (Industrial/Technical) Major in Clothing and Textile discipline Year: 1992 - University of Addis Ababa Ethiopia
Education Details: 1. Master of Science Degree: Philosophy & Science (Industrial/Technical). Major in Clothing and Textile discipline Year: 1992 - University of Addis Ababa Ethiopia. 2. Bachelor Degree Business Administration 1997 Year: 1997 University of Addis Ababa – Ethiopia.