Fiona Williams

Supervising a team of up to 26 cabin crew per flight, ensuring customer service standards are met and followed.
Supporting a team to deliver the best in-flight experience, whilst keeping all safety and security measures a top priority.

The safety of aircraft, passengers and colleagues is my primeral role.
Customer service is a big role in my work and delivering the best inflight world class experience.
I have currently worked on all class of cabins and now I am situated in the First Class Cabin.
Each flight brings new experiences and different expectations, I pride myself in achieving all my customers requests and needs.
My First class role includes:
Exceeding customer expectation
Dine on Demand service
Quality assurance

I am still currently employed with Emirates.

Safety and security was my primeral role in Ryanair of myself, customers, colleagues and aircraft.
In addition to that was inflight services, looking after customers needs, and ensuring a high level of great customer service, along with reaching sales targets that the company set for us.