Senior Branch Manager
DUBAI INSURANCE AND REINSURANCE CO
مجموع سنوات الخبرة :21 years, 2 أشهر
Establish and maintain a good relationship with brokers, agents and clients. Also maintain close liaison with other departments in the Company.
Contribute to the achievement of budgeted growth objectives and profitability by analyzing data and developing and executing plans to mitigate negative impacts
Lead human resource functions including interviewing and hiring personnel, team member training and performance evaluations, and coordination of work schedules
attract new business by identifying and exploiting opportunities in the local market
develop and manage good working relationships with clients, primarily insurance brokers
provide accurate quotations and meet sales targets
introduce new products and promote them through regular visits and communication with intermediaries
increase the profitability of existing product lines by encouraging clients to use added-value services wherever possible
consult on the most effective cover for a particular need
deliver good customer service by responding swiftly to queries and concerns from clients
follow up on lapsed clients, generate new leads and visit potential new clients
liaise with colleagues to keep our knowledge of new and existing products up to date
keep up to date with current market conditions and competitors' products
monitor and report on performance against agreed sales targets, which at a more senior level can include monitoring the performance of other sales staff
work with underwriters to amend policies where necessary in order to meet client demand
Building and maintaining business relationship with clients
Scheduling and attending meetings
Discuss and assessing clients current and future insurance needs
Researching insurance policies and product
Negotiating policy terms and costs with insurance provider
Arranging insurance cover for clients with the insurance providers
Collecting insurance premiums
Keeping details computer records
Preparing reports for insurance underwriters
Advising clients on making claims on their policies
Reviewing or amending existing policies for the clients
Undertaking general administrative duties
Marketing services
Inspecting property and health condition of the clients to determine the risk.
Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
Assess local market conditions and identify current and prospective sales opportunities.
Develop forecasts, financial objectives and business plans.
Meet goals and metrics.
Manage budget and allocate funds appropriately.
Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Address customer and employee satisfaction issues promptly.
Adhere to high ethical standards, and comply with all regulations/applicable laws.
Network to improve the presence and reputation of the branch and company.
Stay abreast of competing markets and provide reports on market movement and penetration.
Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities
•Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
•Gaining new business by identifying and exploiting opportunities in the local market.
•Developing and maintaining good working relationships with clients, primarily insurance Company and distributors.
•Increasing profitability of existing product lines by encouraging clients to use added value services wherever possible.
•Insuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.
•Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
•Provide leadership and vision to the organization by assisting the Board and staff with the development of long range and annual plans and with the evaluation and reporting of progress on plans.
•Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Prepares the branch annual business plan report and budget.
•Attends to the day to day operations of the branch.
•Supervises the branch’s overall operations.
•Supervises and follows up sales as per the annual targets.
•Ensures the proper application of the policies and procedures.
•Issues instructions to branch staff members.
•Assists staff in quoting risks.
•Attends to the Head Office queries and requests.
•Approves the issuing of insurance policies issued. Authorities schedule.
•Discusses with the Deputy Manager the business operations and staff performance.
•Overviews and participates in the market studies and information gathering.
•Approves Debit/Credit Notes up to the authority
Management: Solid Background in planning and executing sales and marketing plans. Hands-on manager with highly developed negotiation skills experience cultivating and managing strategic business partners.
•Develop successful sales plans to grow the profitability.
•Recruit, train, develop and motivate the employees.
•Implement new products lines in create strategies to introduce and promote them to our customers.
•Managing disciplinary situations as and when required and providing all relevant paperwork in a timely manner.
•Ensuring staff are abiding by Company policies and procedures and reporting any issues as they arise.
•Achieving daily process team productivity targets. Resolving complex cases and customer complaints within set timeframes.
Lead sales operations within an insurance company.
•Solicit potential buyers of policies.
•Conduct market research.
•Create and implement business strategies and goals.
•Delegates work as needed.
•Developing and managing a business operation that increases sales
•Contact underwriter and submit forms to obtain binder coverage
•Customize insurance programs to suit individual customers, often covering a variety of risks.
•Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
courses: Diploma Insurance Professional Certificate (PIC), Bahrain Institute of Banking & Finance
MBA in Sales and Marking