Airport Manager •
Gateway
Total des années d'expérience :28 years, 7 Mois
(FedEx Express)
Lead the clearance and shipping process.
Develop the operation process to match the updated requirements.
Close approach with airlines companies for smooth recovery and uplift.
Coordinate with local authorities to match the company target.
Interact with VIP customer to facilitate the clearance process.
Conduct the required training for my stuff.
Target the operation process gap and implement the corrective action.
Monitor the team performance and measurement to match the NSL.
Control the financial level and reduce the cost.
Damascus - Syria
Implement new operation methods to have a smooth operation.
Measure the team performance and improvement.
Control and reduce operation cost.
Increase the daily customer satisfaction level.
Design, and implement SOP for Key customers.
Support the sales strategy along with new business opportunities.
May
Develops and maintains depth knowledge of relevant Customs
regulations.
Establishes an effective network of contacts within FedEx, Customs and
regulatory.
Reviews data for each shipment to identify exact Customer and
regulatory requirement together with the accuracy and completeness
of documentation supplied.
Follows through to obtain clarification when needed (Customer,
government agency FedEx).
Performs physical loading/unloading of trucks/containers & sortation
of documents, ensuring accurate completion within defined
timeframes.
Delivers packages & processes the required exceptions.
Maximizes customer satisfaction & operational efficiency by effectively
dealing with all types of customer queries & requests, resolving those
that fall within the job remit & escalating others to the appropriate
department.
Flying Carpet for Cargo Services
Obtain competitive freight charges (Air, Road & Ocean).
Coordinate with the shipping line for freight movement.
Provide an RFQ which is matching customer needs and generated
revenue.
Maintain liaison between the suppliers and Ocean freight line.
Drive extra revenue by obtaining a new business and reducing the
operation cost.
Negotiate with the client in order to achieve a customer satisfaction
and extra revenue.
courses: High Diplomas of Commerce – Accounting & Business Administration section Accomplishments * Microsoft Certificate Solution Developer(MCSD) * Dangerous Good Certificate