Jeddah Branch Manager
Saferoad Information Technology Co. Ltd
مجموع سنوات الخبرة :10 years, 5 أشهر
• Direct daily branch operations and guide the team to achieve the branch objectives by developing new business and conduct reviews to ensure the attainment of growth targets of the branch.
• Set performance objectives for the staff, evaluate and optimize operational performance, ensure regulatory and company standards are upheld and prepare operations and financial reports.
• Lead efforts for rapid revenue growth through innovative direction, proven sales methods & exceptional team leadership.
• Assist management in making strategic decisions based on future market potential, goals & potential partnership options.
• Develop and maintain healthy and strong business relationships with customers and provide high-level support services to them, thereby enhancing revenue/sales growth opportunities.
• Manage customer cases, ensure clients’ problems are timely solved and escalate to the concerned department if required.
• Prepare and formalize solid relationships with company executives, stakeholders, and staff for a cohesive workflow.
• Generate detailed reports on branch operations, summarize key findings and submit reports to the management to provide decision-making support pertaining to customer service improvement and business growth.
• Led and managed overall responsibilities of the support department including managing the operations and technician team, managing stock, supporting project team and overseeing all support operations for the project.
• Developed new ways to improve the efficiency or effectiveness of the department’s processes.
• Oversaw maintenance of facilities and equipment, including ordering supplies or parts for projects.
• Reviewed and approved invoices from vendors before payments are made.
• Prepared and submitted weekly and monthly reports to management for the stock and project and all support activities.
• Managed office operations such as HR, accounting and payroll, purchasing of supplies, and procurement of equipment.
• Supported the project, operating and maintenance departments and provided troubleshooting capability to minimize operational problems and interruptions.
• Developed strategies/programs to enhance service availability, improve operations and reduce operating costs.
• Interfaced regularly with equipment vendors to resolve current problems; introduced & applied new technologies.
• Assisted the accounting team in collecting outstanding accounts receivables from the existing client base and all other aspects of collections. Maintained healthy business relations with clients.
• Evaluated & recommended modifications of operational procedures for continuous improvement in safety and efficiency.
• Performed routine checks & inspections to ensure highest safety and quality standards are being maintained if required.
• Maintained safe and healthy work environment by following and enforcing standards and procedures.
• Managed Sadara account while acting as the main point of contact between the account and internal teams.
• Developed a thorough understanding of the clients’ needs and requirements and devised customized solutions.
• Present proposal and negotiated price, terms and conditions with the customer.
• Serviced the customer and developed a collaborative relationship at all levels including top management.
• Delivered exceptional account service to strengthen customer loyalty.
• Ensured the timely and successful delivery of products according to customer needs and objectives
• Coordinated all project management related activities for Aramco account.
• Maintained and monitored project plans, project schedules, work hours, budgets, and expenditures.
• Worked with client and engineering staff to document and handle project issues and documented solution.
• pay bills, create invoices, or process payroll.
• Perform administrative activities including invoicing, paying bills, processing payroll, managing documentation, etc.
• Managed project management documents such as the project plan, budget, schedule or scope statement.
• Monitored project progress and created project status reports for project managers and stakeholders.
• Supported the sales team in attaining monthly and annual targets through proposal writing, contract development, and effective communication with new and existing clients.
• Developed effective and specific account plans to ensure revenue target delivery and sustainable growth.
• Developed and maintained healthy and strong relationships at all customer levels; acquired a thorough understanding of their needs and requirements.
• Identified and qualified opportunities and met the essential customer periodically to enrich the relations and retained accounts through the development of strong relationships with key decision-makers.
• Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Monitored the performance of account executives and account teams; maintained an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity.
• Monitored the market, maintained an awareness of competitor activity, and recommended appropriate countermeasures
• Accountable to meet business goals and objectives, as well as ensure delivery of a positive experience to the customers.
• Listened to and answered customer concerns/questions and provided information about the company products/services.
• Attracted customers by promoting the product and company positively, answering questions and addressing concerns.
• Recommended possible products to meet the customers’ needs.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Maintained a positive and professional attitude toward customers at all times and calmly responded to their complaints.
• Prepared product and customer reports by gathering data collected during customer interactions.
• Provided feedback on the efficiency of the customer service process