IT Support and Application Support
Akar Inti Teknologi
Total years of experience :7 years, 2 Months
The company website akarinti.tech
Akar Inti Teknologi is a software house that provides full-service solutions to help companies achieve reliable and scalable digital transformation.
Job Description
Manage and administer Microsoft 365 services, including maintaining user accounts, permissions, and access controls. Collaborate with IT and other departments to ensure seamless integration and alignment of Freshdesk with organizational goals and processes. Support IT projects and initiatives as needed. Install, configure, and maintain computer systems, software, and peripherals.
Contribution
Worked on Yogyakarta office network infrastructure project including replacement of Internet Service Provider and CCTV with IP camera.
Customize and configure Freshdesk platform settings, including ticketing workflows, automations, SLAs, and escalation rules.
The company website online-pajak.com
Online Pajak is a one-stop solution in tax technology applications to handle company taxes & administration
faster & easier to facilitate business processes including invoicing, payroll, and other platforms.
Job Description
Manage corporate assets for the Jakarta, Singapore and Sydney regions, including Linux, Windows and
Mac operating systems.
Monitor and manage the office network, including updating hardware and software as needed.
Assist in the implementation of Single Sign On and provide full support.
Perform ad hoc tasks as assigned by direct supervisor.
Manage IT and operations related vendors, balancing cost and relationship management.
Contribution
Create meeting room reservations and documentation policies.
Create an inventory to manage IT assets.
The company website qoala.app/id and qoalaplus.com
Qoala is the biggest multichannel insurance company in Southeast Asia, to democratize, empower, and
redefine insurance for customers.
Job Description
Coordinate with C-level to negotiate with third parties or vendors for equipment, logistics, software and
hardware.
Serve as the first point of contact for customers seeking technical support via phone, chat, and email,
and perform remote troubleshooting.
Administer relevant platforms such as Google Workspace, Slack, Atlassian, Holistic, Mesh, and
Metabase.
Manage the release of assets from a departing user and transfer assets to a new member.
Create the necessary documentation to effectively resolve the issue.
Contribution
Create a help desk ticketing system using Jira Service Management.
Create a documentation policy on Jira Confluence.
Helped the People Services team manage off-boarding and on-boarding.
The company website ishangry.com
Hangry is a multi-brand virtual restaurant company focused on serving great food through delivery channels
and owns multiple food brands ranging from fried chicken to coffee.
Job Description
Carry out the installation and testing of the equipment system in 41 outlets, 2 central kitchens and 2
warehouses.
Report results to C-Level and progress of work.
Provide technical support to internal users for any issues that arise with the use of the system.
Negotiate and coordinate with vendors of hardware, software, internet service providers, CCTV and
other services.
Prepare necessary documentation of work.
Contribution
Create a help desk ticketing system on a Google Sheet.
Create documentation guidelines on Google Docs.
Assist with system implementation for new hardware and software.
Helped the product management team install and test the online ordering system.
The company website femaledaily.com
Femaledaily is Indonesia's largest beauty destination with a mission to revolutionize the way Indonesian
women discover, share and purchase beauty products, services and cosmetics.
Job Description
Set up new user accounts and provide new computers for new members.
Wrote standard operating procedures for the help desk.
Perform repairs and replace components as needed.
Ability to learn and experiment with new technologies.
Install approved Microsoft Office applications or specialized computer monitoring software on
computers and provide user assistance with applications.
Contribution
Support corporate events for Jakarta x Beauty 2018 and 2019.
Assist Quality Assurance team to automate web application testing with Selenium.
Study computer and network engineering, gaining a deep understanding of computer systems, network protocols, cybersecurity principles, and other key topics relevant to the field.