Litigation Customer service representative
Nestlé PurinaPetcare France
Total years of experience :17 years, 8 Months
-Review client records for proof of damages, Data entry and client support
-Keep an accurate account of all case activity through proper documentation and recording of all information as it becomes available
-Credit note and invoicing management
-Keeping an excellent customer service by processing incoming calls and customers requests
• Planning and preparing lessons which engage and motivate students
• Preparing resources for lessons
• Teaching methodically and comprehensively, using SABIS® teaching methods
• Training students in logical reasoning and critical thinking
• Preparing students to be able to sustain intellectual efforts for long periods
• Encouraging active student participation in the education process
• Ensuring all Health and Safety policies are implemented and adhered to all times
• Maintaining up-to-date classroom displays
• Giving informative and helpful reports to administration on a pupils progress
• Participating in and contributing to staff meetings
• Engaging in continual and appropriate follow-up and support
• Taking a full parts in school assemblies as required
• Administrating examinations
• Helping students to improve their conversational French
• Maintaining discipline in the classroom
• Assessing and recording a student progress throughout the term
Children preparation for the DELF - Diploma in French Studies level A1 PRIM
Sales Supply chain and sales assistant-October 2010-October 2012 SITEX SAS, Paris, France
-Order Processing (from taking orders to delivery mail, telephone, salesmen )
-Interface between the main services; sales, collection, accounting and technical
-Disputes management and creation of credit notes
-Stock management and data entry
-Generating reports and perform administrative duties
-Invoicing and sending invoices to customers
Senior Customer sales and services agent, October 2007-April 2010 Emirates airline, Wilmslow, Cheshire.
-Receiving incoming calls, resolving customers and travel agents requests
-Tickets sales, hotels cars booking
-Ticketing
-Assisting in new staff training
Customer Service Representative, August-October 2007 HBOS Plc, Lovell Park, Leeds.
-Online bank account opening.
-Keyboarding, sending letters to customers so as to obtain outstanding information.
-Administration procedures with medical files.
-Sending out information, faxing, e-mail and letters.
-Resolving patients and doctor requests, follow-up care for patients
-Receiving incoming telephone calls
-Assisting in new staff training
Import-Export Sales Assistant, June-August 2006 Entreprise de récupération de l'est, Annaba, Algeria.
-Administration duties including letter writing, e-mailing, clerical work, canvassing
-Assisting with the planning and design of an advertising booklet in French, English and Arabic.
Airport Security Agent, January-June 2006 Brink's Airport Security, Orly Airport, France.
-Body and hand luggage search before boarding, staff body search.
October 2003- June 2006: Bachelor's Degree in Current International Affairs, Administration, Economics and Marketing specialising in English and German - Université Paris 12.
September 2000-June 2002: Baccalaureate (A-Level) specialising in literature and English-Lycée Etienne Bezout Nemours France
