Azure Admin/Endpoint Security Engineer
Dell Technologies
Total years of experience :11 years, 7 Months
• Delivered technical assistance to end-users, resolving issues pertaining to Microsoft 365 applications, Azure
services, and related technologies.
• Oversaw Office 365 tenant configurations, handling tasks such as user provisioning, licensing, and group
management. Established and sustained Exchange Online, SharePoint Online, and OneDrive for Business to
facilitate seamless collaboration and communication.
• Rolled out and set up Microsoft Intune for effective mobile device management (MDM) and endpoint security.
• Implemented policies for device compliance, application deployment, and conditional access.
• Deployed and managed Azure Multi-Factor Authentication (MFA) to bolster security measures.
• Configured and upheld Microsoft Defender for endpoint security, ensuring continuous protection against
malware and other security threats.
• Leveraged Microsoft Entra to enhance communication and collaboration, incorporating features like Teams,
OneDrive, and other collaborative tools.
Provided technical support to end-users, addressing issues related to Microsoft 365 applications, Azure services, and other associated technologies.
Managed Office 365 tenant configurations, including user provisioning, licensing, and group management.
Implemented and maintained Exchange Online, SharePoint Online, and OneDrive for Business for seamless collaboration and communication.
Deployed and configured Microsoft Intune for mobile device management (MDM) and endpoint security.
Implemented policies for device compliance, application deployment, and conditional access.
Implemented and managed Azure Multi-Factor Authentication (MFA) for enhanced security.
Configured and maintained Microsoft Defender for endpoint security, ensuring real-time protection against malware and other security threats.
Utilized Microsoft Entra to streamline communication and collaboration, implementing features such as Teams, OneDrive, and other collaborative tools.
Design and integrate endpoint protection solutions into the organizations infrastructure based on the ongoing business requirements. Implement and maintain OPSWAT solutions for clients. Demonstrate proof of concept and product demos to customers. Knowledge of Cyber security solutions such as Ensurity (Passwordless authentication), Perception Point (Email & Content security), ManageEngine ADSelf ServicePlus (end user password reset management program), RealWear (assisted reality). Traveled to client sites to perform onsite testing.
Experienced Information Technology Engineer with a demonstrated history of working in the retail and Aviation industry. Skilled in iPad, IPhone, BB, Kaspersky, Manage Engine, Airwatch, Desktop Central, Windows, Cent OS Linux, Networking, and Print Managment.
➢ Circulate helpdesk tickets to the appropriate IT teams when required in order to avoid delays.
➢ Provide support by telephone, through a 3rd party or be on-site depending on ticket requirements.
➢ Diagnosis and resolution of technical issues for PCs and MACs so end-users have minimal downtime.
➢ Set up and configuration of laptops and desktops in order for new joiners to begin their duties.
➢ Network and telephony support, in order for the business to function in chosen locations.
➢ Installation of authorized software to laptops and desktops as per user line manager requirements.
➢ Document solutions for the IT Support team and for the business end-users to have easy access
➢ Ensure a high level of customer service and support to all vendor staff for end user satisfaction.
➢ Support and assist IT colleagues in order to resolve issues for end-users quicker.
➢ Train end-users, when possible, on the usage of any of the IT systems.
➢ Assist the IT Administration department when requested by the team leader.
● Provide technical support to Travelport GDS products like Galileo,
Worldspan etc
● Manage Galileo Print Manager configuration and making sure Agent
Coupons / Refund Coupons print without delays
● Edit SSL XML Scripts as per user business requirements
● Configure Etisalat Proxy or Corporate Proxy with the port in various application to optimize network connectivity between App and ISP
● Optimize LAN network to avoid disconnection and to increase GDS response time
● Perform network connectivity test to check GDS is free of network restriction or firewall rules using tools like WireShark, TELNET, and other DOS commands
● Pre GDS new updates, new patches, and pre-application rollout testing in lab environment followed by analysis reporting and follow-up
● Post GDS new updates, new patches, and post-application rollout live
testing in real time followed by analysis reporting and follow-up
● Map and collect client’s Network and Infrastructure data to report
Regional Technical Services Manager, MEA so to escalate to Level 3
support
● Incident/ IMAC Service Desk Management and SLA monitoring with set record achievement of 95% service level through ServiceNow web and mobile interface
● Lead team
● Visit clients to understand user requirements and report to Regional
Technical Services Manager, MEA
● Liaise, coordinate and plan IT Infrastructure and ITES services with clients IT division
● Troubleshoot Level 1 networking issues for clients
● Analyse and troubleshoot Desktop / AIO / Laptop or Tablet technical issues with high standards set by vendors
● Troubleshoot problems caused by Network Printer and Scanners
● Regular Field visits to resolve incident and IMAC
● Prepare and create new Desktop Images as per Travelport protocol
● Perform Backup and Data Transfer as per client’s request
● Escalate, followup and claim the clients faulty hardware components under warranty to vendors
● Coach and train team members on new IT updates or changes as per Travelport’s IT Policy
Handling Over 50 Alshaya Retail Outlets including Victoria Secret Full Assortment, HnM, Debenhams, American Eagle, MAC Cosmetics, Mothercare, Boots Pharmacy and Bath&Body Works in Dubai.
Take ownership of Retail stores IT issues, see problems through to resolution, and provide enterprise level technical support to stores via phone, web, email and other support channels as required with SLAs.
Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software.
Maintaining and administering SonicWall Security Appliances systems such as firewalls and intrusion prevention detection systems.
Analyzing, troubleshooting and correcting network problems remotely and on-site.
Installing and administering Centos Server.
Installing, configuring, and maintaining services such as MySQL, LDAP, OSSEC, JBOSS etc.
Implementation of a security plan for CentOS ARES Server that will include adequate firewall protection and upgrade and maintenance procedures for servers and firewalls that will ensure maximum-security protection.
Providing on call support on weekends for all the stores across UAE.
Monitoring and trouble shooing DB Backups and Disk Space etc
Installation, configuring and troubleshooting IBM POS machines.
Installation and troubleshooting of MOTOROLA Access Point and PDT Scanners.
Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007/2010 and any other authorized desktop applications
Understanding and configuring AVAYA Phones.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
Developing IT Technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
Responsible for tracking hardware and software inventory
Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
Successfully implemented and maintaining PCI-DSS.
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
completed secondary school leaving certificate from SDV Boys High School Alappuzha
Course Institution Year