Case Management Specialist
Tokopedia
Total years of experience :3 years, 1 Months
- Resolving issues of buyer and seller transactions
- Processing refund for cancelled transactions
- Handling on payment method issues
- Follow up to payment partners
- Payment Verification
- Analyze of transaction issue
- Analyze payment receipts
- Escalation to the Operations Team
- Answer customer questions well and clearly
- Help resolve customer complaints
- Nominee Best Agent and get reward as DNA Reward
Join in IMM Organization as Cultural and Art Section at 2013-2014.
