Fiza ساكب

Responsibilities: ❖ Proficient in BA/BI professional skills for data analysis, utilizing BI tools such as Microsoft Power BI for insightful reporting. ❖ Adept at gathering and translating business requirements into data-driven solutions, with expertise in process optimization, ensuring data accuracy, and facilitating informed decision-making. ❖ Oversee data-related projects from inception to execution, ensuring they meet objectives and are delivered on time. ❖ Identify bottlenecks and inefficiencies in existing business processes through gap analysis and data analysis. ❖ Translate technical findings and insights into non-technical language for effective communication. ❖ Conduct presentations and reports to convey analysis results and recommendations.
❖ Serve as a subject matter expert (SME) to address data-related user inquiries and troubleshoot issues promptly.

 Plan, design and recommend business processes to improve and support business activities.
 Analyse and documents client’s business requirements and processes through document analysis, meetings, workshops and workflow analysis.
 Worked closely with stakeholders to understand their Business Processes, including current state and the desired to-be state and documentation of requirements and conceptual design from which application and solutions are developed and be part of SDLC end-to-end development life cycle.
 Developed business architecture using requirements such as scope, processes, alternatives, and risks.
 Liaise between ServiceNow application users and I.T in the analysis, design, testing for application development to ensure optional operational performance that meet business needs.
 Work at the highest level of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.
 Manage the user story backlog by ensuring that the backlog items are appropriately groomed, prioritized and estimated and that the team fully understand what needs to be delivered.
 Work with client to document future state processes for Incident Management, Change Management, Task Management, and Service Request Management.
 Used ServiceNow Agile & SDLC application.
 Led Agile business requirement gathering sessions and design sessions with users in workshop setting.
 Conducted different levels of testing including functional, regression, user acceptance, integration and performance to verify the clients needs are met.
 Maintain data management/integrity, user support, and technical documentation related to projects.
 Champion organizational change and adoption of ITSM best practices by providing coaching and training.

Responsibilities: ❖ Performs routine business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining. ❖ Interpret data, analyse results using statistical techniques and provide ongoing reports and Dashboards using Microsoft Power BI tool. ❖ Monitoring performance and quality control plans to identify improvement. ❖ Acquire data from primary or secondary data sources and maintain databases/data systems. ❖ Writing basic SQL query to understand data and for Data validation. ❖ Identify, analyse, and interpret trends or patterns in complex data sets and convert raw data into structured data. ❖ Work with management to prioritize business and information needs.
❖ Monitor AJMN brand value by analysing the twitter data to capture the sentiments of the audience and report upon Brand performance to relevant stakeholders. ❖ Mitigate risk by identifying potential threats and take appropriate actions. ❖ Detection of bots and fake accounts to minimize the negative threats to the brand.

Responsibilities: ❖ Plan, design and recommend business processes to improve and support business activities and help business make informed decisions. ❖ Worked closely with stakeholders to understand their Business Processes, including current state and the desired to-be state and documentation of requirements and conceptual design from which application and solutions are developed and be part of SDLC end-to-end development life cycle. Led Agile business requirement gathering sessions and design sessions with users in workshop setting. ❖ Liaise between application users and I.T in the analysis, design, testing for application development to ensure optional operational performance that meet business needs. ❖ Responsible for support and maintenance of highly robust B2B and B2C web applications for broadcast industry. ❖ Sole lead on full life cycle project-based work, including requirements investigation & gathering, finalization of Statement of Work, supporting developers in development phase, QA testing & user acceptance testing for successful launch of new sites and enhancements. Post launch, trained internal teams & customer end-users via webinars, phone & email support & training manuals. Provide daily support as SME to internal & external users. ❖ Maintain data management/integrity, user support, and technical documentation related to projects. ❖ Champion organizational change and adoption of ITSM best practices by providing coaching and training.

Responsibilities: ❖ Testing android mobile app functionality to meet client requirements. ❖ Worked as Moderator for MoMs community in Facebook. ❖ Data Entry & Data validation for trading company. ❖ Handling multiple business initiatives including clothing & general trading.

Responsibilities: ❖ Served as IT support & Fleet management specialist for companys management team while championing the Customer Sales Support (CSS) application. ❖ Experienced as key user for Roadshow and Telargo applications, Geographical Information systems (GIS) which are used to optimize trading routes for van sales representatives by saving time, distance travelled and petrol. ❖ Improves SAP IT processes to adhere to global standards. ❖ Maintain data management/integrity, user support, and technical documentation for five different applications. ❖ Completes ad hoc requirements for IT support in main office. ❖ Customer engagement, building relationship with key stakeholders. ❖ Identify improvement opportunities and assist the team in improving efficiency. ❖ Walkthrough of improvement proposals with internal stakeholders.

Responsibilities: ❖ Served as IT support & Fleet management specialist for companys management team while championing the Customer Sales Support (CSS) application. ❖ Experienced as key user for Roadshow and Telargo applications, Geographical Information systems (GIS) which are used to optimize trading routes for van sales representatives by saving time, distance travelled and petrol. ❖ Improves SAP IT processes to adhere to global standards. ❖ Maintain data management/integrity, user support, and technical documentation for five different applications. ❖ Completes ad hoc requirements for IT support in main office. ❖ Customer engagement, building relationship with key stakeholders. ❖ Identify improvement opportunities and assist the team in improving efficiency. ❖ Walkthrough of improvement proposals with internal stakeholders.

 Served as IT support & Fleet management specialist for companys management team while championing the Customer Sales Support (CSS) application.
 Experienced as key user for Roadshow and Telargo applications, Geographical Information systems (GIS) which are used to optimize trading routes for van sales representatives by saving time, distance travelled and petrol.
 Improves SAP IT processes to adhere to global standards.
 Maintain data management/integrity, user support, and technical documentation for five different applications.
 Completes ad hoc requirements for IT support in main office.
 Customer engagement, building relationship with key stakeholders
 Identify improvement opportunities and assist the team in improving efficiency
 Walkthrough of improvement proposals with internal stakeholders

 Team Management, task allocation and technical assistance to the team of 10
 Requirement Analysis, mapping the functional and technical requirements to test scenarios
 Test Strategy and planning. Assist the Project Manager in identifying the dependencies and risks for testing phase
 Detailing planning of test scenarios, writing test specification and updating the Requirement Traceability Matrix
 Environment preparation and troubleshooting environment issues
 Defect Triage and Analysis. Analyse the logs and system configuration to isolate the issues and assist the development in root cause analysis
 Assist Infrastructure team on arriving at optimum setup to suit the Test setup.
 Assist delivery teams during Deployment Planning and Release Management

 Team Management, task allocation and technical assistance to the team of 6
 Requirement Analysis, mapping the functional and technical requirements to test scenarios
 Detailing planning of test scenarios, writing test specification and updating the Requirement Traceability Matrix
 Environment preparation and troubleshooting environment issues
 Defect Triage and Analysis. Analyse the logs and system configuration to isolate the issues and assist the development in root cause analysis
 Assist delivery teams during Deployment Planning and Release Management

Responsibilities: ❖ Team Management, task allocation and technical assistance to the team of 6. ❖ Requirement Analysis, mapping the functional and technical requirements to test scenarios. ❖ Detailing planning of test scenarios, writing test specification and updating the Requirement Traceability Matrix. ❖ Environment preparation and troubleshooting environment issues. ❖ Defect Triage and Analysis. Analyse the logs and system configuration to isolate the issues and assist the development in root cause analysis. ❖ Assist delivery teams during Deployment Planning and Release Management.

 Establishing wireless connection and developing secured networks.
 Resolving issues related to client systems.
 Actively participating in Technical workshops to define process and their systems.
 Performed OJT (On Job Training) for the Users and Administrators.

Responsibilities: ❖ Establishing wireless connection and developing secured networks. ❖ Resolving issues related to client systems. ❖ Actively participating in Technical workshops to define process and their systems. ❖ Performed OJT (On Job Training) for the Users and Administrators.