Customer Service Representative
SIX ELEVEN GLOBAL TELESERVICES
Total years of experience :8 years, 1 Months
Answered an average of 30-40 calls per day, and during peak up to 70 calls, by addressing customer inquiries, solving problems and providing new product information.
•Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
•Improved service quality and increased sales by developing a strong knowledge of company's products and services.
•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
•Addressed and resolved customer product complaints empathetically and professionally.
•Handling different customers: irate customers, offensive customers and defensive customers.
•Build sustainable relationships of trust through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools.
•Keep records of customer interactions, process customer accounts and file documents.
•Follow communication ''scripts'' when handling different topics.
SPA student, dancer of the year, quiz bee player