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Florence  Kakai, Events & Exhibitions Coordinator/Admin

Florence Kakai

Events & Exhibitions Coordinator/Admin·GLOBAL EXHIBITIONS INC.

Kenya

Diploma, Business Management

Work experience

Total years of experience: 9 years, 5 months

Events & Exhibitions Coordinator/Admin

June 2024 - Present

GLOBAL EXHIBITIONS INC.

Nairobi, Kenya

June 2024 - Present

• Coordinating international conferences and B2B exhibitions, supporting planning, stakeholder
alignment and on-ground event operations.
• Recruiting and supervising upto 600 event workers in 12 days, including onboarding, scheduling and
supervision during live delivery.
• Designing training manuals for vendors and event staff to standardize service and operational
consistency.
• Worked with UN teams, embassies and Government of Kenya Committees (Security & accreditation,
protocol, logistics, communication throughout conference planning and execution.
• Participated in multi-stakeholder venue inspection with Government, protocol teams and low
enforcement across Nairobi and Mombasa.
• Preparing and maintaining event documentation, including contracts, quotations, invoices, permits, and
reports.
• Handling attendee registration processes, guest lists, invitations, and database management.
• Supporting cross-functional teams including marketing, operations, finance, and customer service for
successful event execution.
• Managing filing systems and maintaining accurate records for all event-related activities.

Company industry:
Events Management

Customer Service Executive

January 2019 - Present

GLOBAL EXHIBITIONS INC.

Nairobi, Kenya

January 2019 - Present

• Addressing customer inquiries and providing accurate and helpful information using various
communication channels like phone, email, chat, and social media.
• Resolving customer complaints by listening attentively to their concerns and understanding their
needs.
• Processing orders and transactions and ensuring accuracy in order details and managing refunds or
returns.
• Providing product and service information and explaining features and benefits to customers.
• Maintaining customer records using CRM systems to track customer data and preferences.
• Ensuring customer satisfaction through follow up to ensure issues are resolved.

Company industry:
Events Management
Job role:
Customer Service and Call Center

Customer Service Executive

January 2019 - Present

Global Exhibitions Inc

Nairobi, Kenya

January 2019 - Present

• Addressing customer inquiries and providing accurate and helpful information using various
communication channels like phone, email, chat, and social media.
• Resolving customer complaints by listening attentively to their concerns and understanding their
needs.
• Processing orders and transactions and ensuring accuracy in order details and managing refunds or
returns.
• Providing product and service information and explaining features and benefits to customers.
• Maintaining customer records using CRM systems to track customer data and preferences.
• Ensuring customer satisfaction through follow up to ensure issues are resolved.

Company industry:
Administration Support Services

Customer Service Executive

January 2017 - Present

SAROVA PANAFRIC HOTEL

Nairobi, Kenya

January 2017 - Present

• Handling phone calls, messages, and other administrative tasks.
• Processing payments for rooms, services, and other transactions.
• Maintaining a professional and welcoming environment.
• Managing reservations, check-in/check-out processes, and room assignments using hotel
management software.
• Coordinating with housekeeping, food and beverage, and other departments to fulfill guest
requests.
• Maintaining accurate records of guest information, reservations, and transactions.

Company industry:
Hospitality & Accomodation

Receptionist

March 2017 - November 2018

SAROVA PANAFRIC HOTEL

Nairobi, Kenya

March 2017 - November 2018

• Handling phone calls, messages, and other administrative tasks.
• Processing payments for rooms, services, and other transactions.
• Maintaining a professional and welcoming environment.
• Managing reservations, check-in/check-out processes, and room assignments using hotel
management software.
• Coordinating with housekeeping, food and beverage, and other departments to fulfill guest
requests.
• Maintaining accurate records of guest information, reservations, and transactions.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

MOUNT KENYA UNIVERSITY

February 2027

February 2027

Diploma, Business Management

Kenya

Kenya Institute of Management

September 2021

September 2021

Diploma, Business Management

Kenya

KENYA INSTITUTE OF MANAGEMENT

September 2021

September 2021

Diploma, Business Management

Kenya

GPA (rating): Excellent

GPA (rating): Excellent

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Secretarial
Expert
Secretarial
Expert
Minutes
Expert
Minutes
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Data Input
Expert
Data Input
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert

Languages

English

Expert

Training and Certifications

Certifications
Certificate in Business Management
Certificate in Business Management
Certificate in Business Management
Certificate in Business Management