Customer Service and Customer Assistant
SPINNEYS LLC. DUBAI
Total years of experience :14 years, 8 Months
June 2007 -March 2010: SPINNEYS LLC. DUBAI
: Customer Service and Customer Assistant
DUTIES AND RESPONSIBILITIES
• Processing orders and following the delivery of goods to customers and issuance on receipts or invoices.
• Confirming supplies physical count against delivery notes and preparing goods received note (GRV)
• Checking the update of shelf edges.
• Checking on expiry dates of goods received and reporting immediately to the purchasing department before accepting the delivery.
• Assisting customers in selection of products and answer their queries about the products and the store in general.
• Report to stores in charge on customer feedback, product movements etc.
• Checking that all products are maintained in the manufacture prescribed conditions and environs to avoid damages and spoilages.
• Reporting on near expiry goods and slow moving goods.
• Maintaining high standard of cleanliness and orderliness in the store.
Jan.2001 - March 2007: RECKITT & BENKISER
: Sales and Marketing Assistant.
DUTIES AND RESPONSIBILITIES
• Merchandising products and doing gap monitoring.
• Assisting customer with choice of products
• Placing orders of goods to replenish stock.
• Keeping stock records.
• Following customer orders either of written orders or through orders placed on phone.
• Planning promotion and advertisement of products.
• Informing customers of new arrivals through short message service (sms)
• Preparing sales and stock reports for management.
June 2000 to May 2004: UCHUMI CO LIMITED: Receptionist
DUTIES AND RESPONSIBILITIES
• Provided mentoring, supervisory support and guidance to Inquiry Agents for all daily department activities.
• Provided group feedback as well as use best judgment to bring challenging inquiries to the attention of the department management
• Researched database daily to determine if inquiries can be resolved in real time and if not what needs to be expedited
• Responsible for a large volume of incoming and outgoing calls/e-mails and responding to them within a 24 hour time period.
• Researched and forward licenses to LQL song file licensees that do not receive their licenses in the appropriate time frame.
• Entered number of daily calls and e-mail routed to the call center into excel spreadsheet, Route and record number of calls forwarded to inquiry agents, Route and record number of e-mails forwarded to inquiry agents.
June 1995 to June 2000: TOSS HOLDINGS: Receptionist
DUTIES AND RESPONSIBILITIES
• Met and greeted clients and associates
• Answered and screened busy switchboard
• Observed and upheld strict regulations with outside messengers
• Assisted other departments with administrative tasks as requested
Application in Microsoft Certificate in Word • Excel • Windows • Computer typing Jan 2011 - June 2012: Nairobi Institute of Business Studies
Jan 1995 - Dec 1999: St Joseph the Worker Training Centre Diploma in Reception and Front Office Operations
Jan - Dec 1996: Graffins Institute Centre, Westlands Nairobi. Course:Certificate in Computer Management information system (MIS)
1989 -1992: Misyani Girls Secondary school Attained a certificate in Secondary Education (K.C.S.E) Academic background
1981 - 1988: Umoja Primary School Attained a certificate (K.C.P.E)
Diploma in Business Administration