Business Support Officer
Aurora aviation
Total des années d'expérience :9 years, 3 Mois
Monitoring & supervising vendors and customer accounts. Controlling the credit of customers and making sure all account balances are not exceeding credit limit. Following up with airports for delivery receipt of fuel uplifts. Preparing and sending invoices, credit notes, statement of account. Chasing & following up with customers for payments, and providing proper solutions for disputes. Making daily, weekly and monthly reports to the management. Maintaining relationship with vendors and customers.
Accurately recording and rapidly processing customer requests within specified deadlines and in accordance with statutory requirements and company policy; Flight planning & dispatch; Processing all landing, over flights & block permits, slots and PPR approvals for VVIP / VIP / Private & Commercial Flights / Cargo / Ambulance / Ferry Flights / UN/ Military Flights in a timely manner through the designated Civil Aviation Authorities or Appointed local handling companies in prescribed countries; Advising and guiding the clients on their flight clearances requirements; Following up on flights movement and keeping the clients updated throughout the journey; Analysing and interpreting a variety of weather reports, charts and forecasts, and communicating advisories to Flight Crews as necessary; Ground handling set up and coordination (i.e. Catering, hotel bookings, ground transportation for the crew either directly or through appointed local handling companies in prescribed countries; fuel coordination with ground operation and fuel ops departments); Advising and guiding the clients regarding any airport restrictions, NOTAMS, Parking constraints, etc.
Providing administrative and clerical support services including filing and records management, mail, photocopying, ordering office supplies as well as efficient handling of incoming and outgoing correspondence and phone calls. Collect and disseminate information in a timely and accurate manner on behalf of the executive administration support unit ensuring the highest level of confidentiality. Greet visitors and assist community, students and staff members with their enquiries. Assist, as required, in organising and attending student social events, orientation programs, graduation ceremonies and open evenings when necessary. Other administrative duties as required.