customer care & order Management
gasable
Total des années d'expérience :3 years, 7 Mois
If the dealer is not working because of the circumstance or non-responder to the phone, the time slot is withdrawn through us.
Smart Zone is filled according to the time of distributors in the morning period (on, off) and the report is sent via WhatsApp for each city.
• Distribution of orders through drivers monitorConfirm the orders available to distributors equally, and in the absence of a distributor available in the region, a distributor is taken out based on the map and communicate with him and inform him.
• Gasable mobile chat
Customer problems are resolved within 5 minutes of receiving the message by the customer
• Social Media
Problems sent by the customer on all social media (Facebook, Instagram, Twitter, etc.)
• Distributors are contacted and the reasons for the delay are known
The orders that the distributor contacted the customer are followed up, but there is no response from him, the customer is contacted, and in case of non-response, the order is canceled and a notification is sent to the customer.
Got trained on Quality Control Procedures and Policies
• Responding to inquiries from all citizens about the Social Security Law and other government inquiries
• Accurately fill out all the data and inquiries that the caller provided to us in the company's system
• Raise complaints and inquiries and follow them up efficiently and effectively
• The ability to provide the caller with all your inquiries in the shortest possible time without
exceeding the average handling time
• Answer all inquiries of liaison officers in all institutions and all electronic services of the facility
Carrying out office work and assigning tasks to volunteers
• Enter data accurately and verify that the information entered is correct
• Arranging meetings and sessions and making sure of all attachments
