Fortunate Mubako

Customer Service Representative at STEWARD BANK PRIVATE LIMITED

• Zimbabwe
• My current job since October 2018

RESPONSIBILITIES:

• Answer incoming calls and respond to customer queries
• Assist customers with routine account-related requests such as: funds transfers, inquiries on service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
• Provide clients with the information once verification has been established
• Assist clients through online and mobile banking problems
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research, identify, and resolve customer complaints
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports

ACHIEVEMENTS:
• Top Perfomers Award (Steward Bank Customer Experience)July 2019

Housing Officer at City of Masvingo

• January 2011 to

Conveyance
Database administration
Revenue collection
Distribution of water statements
Minute writing
Assert auditing
Human Resource duties (staff motivation)
Licensing
Report writing
Selling of Stands

Senior Clerk at Africabet (Masvingo)

• to

at 0773908176/ (039)

• to

/ (054) 222155

Supervisor at Michael Chiramb

• to

St
Masvingo
0772999692