Fouad Gayed

. B.S of education, Alexandria University . English courses at the British council Employment Skills • Developed ability to work in a fast-paced atmosphere • Maintained excellent customer relations and developed customer rapport • Diplomatically resolved customers complaints on as-needed basis • Ability to follow instructions well and make decisions with no supervision • Maintained all record-keeping procedures without error • Delegated responsibilities to employees to meet company's expectations • Effectively developed telephone communication skills and consistently met quotas