Guest Service Agent
Ferrari World Abu Dhabi
Total years of experience :3 years, 9 Months
• Working as a Guest Service Agent in Ferrari World Abu Dhabi since 23 July 2012.
Responsibilities:
• Providing Warm Welcoming and Greetings to the Guests to ensure First hand Arrival Experience
• Taking survey and feedback from the Guests to Ensure Guests Satisfaction.
• Solving Guests Complaints and assisting them with the right information.
• Worked with OMNI ticketing system.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Making answer guest' questions, and provide information on procedures or policies and resolve customer complaints.
• Interacting with guest in the counter and solving all their cash related queries.
• Informing guest about foreign currency regulations, and compute transaction fees for currency exchanges.
• Working in information Desk.
• Working in Group Sales Counter Receptionist.
• Handling Lost and found procedure.
Monarch Luxury Hotel - India
Front Office assistant and Telephone Operator.
From January 2011 to July 2012
• Worked as a Front Office Assistant and Telephone Operator In Royal Orchid Central - India from June 2010 to January 2011.
• Worked as a Front Office Assistant Attendant in Halcyon - India from January 2008 to February 2010.
• Worked as a Front Office Executive in Kerala Ayurveda P.V.T Ltd - India from December 2006 to January 2010.
Responsibilities:
.
• Providing Warm Welcoming and Greetings to the Guests to ensure First hand Arrival Experience.
• Handling Operator Desk.
• Handling guest Arrival & Departures Procedures.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Assisting lead staff when necessary.
• To ensure customers receive a friendly and effective service at all times.
• Taking Feedback from the Guests about satisfaction staying.
• Following the Guest enquiry and Guest Complaint.
• Flexible, open minded and fast learner.
• Understands guest's needs and an innovative problem solver.
• An excellent worker under pressure and have the ability to gain confidence, trust and respect in a short period of time.
• Able to identify and work on areas to help create a more customer focus and customer friendly environment due to the broad and in depth understanding of the industry.
• Diploma in In-flight Service Management UEI Global ( School of Service Management ( 2008-2009)