Senior Customer Support Engineer in NSN Pakistan
Nokia Solutions Networks Pakistan
Total years of experience :7 years, 10 Months
Nokia Solutions Networks Pakistan (1 April, 2007 to 30 November 2013)
Worked as Senior Customer Support Engineer in NSN Pakistan.
Having 7 and half years of experience in implementation & care of Rel4 Entities.
Supervision & monitoring of all the installation work of MSS/MGW.
Interface to the planner for development of all the facets & aspects of the projects.
Execution of technical work related to MSS/MGW.
Interface to the customer for managing all the meetings & discussion about the optimization of the Network.
Siemens Pakistan (1 June, 2006 to 30 March, 2007)
Worked as Project Engineer in Siemens Pakistan (Mobilink Projects)
Ericsson Pakistan (February, 2006 to 30 May, 2006)
Worked as trainee Engineer in Ericsson Pakistan (Warid Projects)
Nokia Rel.4 CS Core Experience
Having 7 and half years of experience in implementation & care of Rel4 Entities.
International Projects: Zain Bahrain
Worked as a Team leader in Bahrain for Zain Project.
Responsibilities: o Supervision & monitoring of all the installation work of MSS/MGW.
o Interface to the planner for development of all the facets & aspects of the projects.
o Execution of technical work related to MSS/MGW.
o Interface to the customer for managing all the meetings & discussion about the optimization of the Network.
NSR Project Saudia Germany: Worked as a Team leader in Munich for NSR project Saudia
Responsibilities: o Interface to the planner for development of all the facets & aspects of the projects.
o Preparing the test bed for the acceptance of MSC & implementing all the GSM-R functionalities. Executing all the technical related work.
o Interface to the customer for managing all the meetings & discussion about the optimization of the Network.
o Acquiring the project acceptance from the customer.
Omantel Project Oman: Worked as a Team leader in NSN Oman for Omantel project.
Responsibilities: o Managing all the problems & providing solutions to the daily basis issues in Network.
o Interface to the customer for managing all the meetings & discussion about the optimization of the Network.
Mobilink Project: Worked as a Core Network Engineer in Mobilink Pakistan Projects.
Responsibilities: o Managing all the problems & providing solutions to the daily basis issues in Network.
o Commissioning, Integration & Upgrades of MSS & execution of all related technical work.
Telenor Project: Worked as a Core Network Engineer in Telenor Pakistan Projects.
Responsibilities: o Commissioning, Integration & Upgrades of MSS/MGW & execution of all related technical work.
o Interface to the Customer for planning the execution of work within the given timeframe.
o Managing all the problems & providing solutions to the daily basis issues in Network.
o Interface to the customer for managing all the meetings & discussion about the optimization of the Network.
UPGRADES: Successfully completed following upgrades:
o M13 to M14 Hardware upgrade in 10 MSS.
o M13.6 to M14.2 software upgrade.
o U3C to U4.0 Software upgrade.
o Cabinet expansion of IPCG2 & 14CC in 4 MSS
o NEMU/ESA/ESB Upgrade
Nokia PS core Experience: Having six months experience in implementation & care of PACO elements.
Responsibilities: o Supervision & monitoring of all the installation work of SG8 SGSN
o Handling of Trouble tickets.
Job Awards: ➢ Received Special Achievement award in NSN for the best work in hardware upgrade from M13 to M14.
➢ Received exceptional performance award in NSN for the good work in care department in dealing issue faced by customer throughout the year.
➢ My blogs about technical issues in network were recognized & appreciated by Head of RSO (Resource stream organization) Middle East on international forum of Nokia Siemens Networks. I was awarded as Middle East RSO heroes for my active contribution.
CS Core Trainings:
➢ Rel-4 M14 Switching Core Network Call Control Zoom (NSN Academy Finland)
➢ Rel-4 M14 Switching Core Network Call Control-Call Procedures (NSN Academy Egypt)
➢ REL-4 M14 Switching Core Network Routing. (NSN Academy Finland)
➢ Nokia MSC Server Site Connectivity Hands On Training (NSN Academy Egypt)
➢ Nokia Switching Platform Essentials and Administration (NSN Academy Egypt)
➢ 3G REL-4 Switching Core Network Operations and Maintenance (NSN Academy Egypt)
PS Core Trainings: ➢ LTE Associate Level Certification (Online)
➢ Flexi NG 2.1 GGSN Operation & Maintenance (NSN Academy Finland)
Customer handling Training
Mind Set Training (NSN Islamabad)
Focused Mind (NSN Islamabad)
I own Quality (Online)
Computer Language Skills & Personal Qualities: Java, Linux, Mat lab, MS Office, MS word, Power point.
• Positive thinking. Good Interpersonal skills. Confident & Disciplined.
• Interested and updating about Latest Technologies and Learning New Things.
• Eager to work in a very friendly and cooperative environment. Enthusiastic and driven
• Takes initiative
• Thrives in a dynamic work environment
• Adept and reliable
• Listens and communicates
• Organizer
• Flexible
Holding a Bachelor's degree in Electrical Engineering with major in Telecom.
BSC Electrical Engineering University of Engineering & Technology Lahore (UET) 2002-2005 Percentage: 74% (Registration No. ELECT/36316)
FSc. Pre Engineering Government College University Lahore (GCU) 1999-2001 Percentage: 78%
EMBA Lahore University of Management Sciences (LUMS) 2013-Present