Support Specialist, Cybersecurity - IAM Service Delivery

Support Specialist – IAM Service Delivery  - Chennai/Pune, INDIA

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NIQ is looking to mature our Identity and Access Management (IAM) program. To support that effort, we are looking for an Identity and Access Management Support Specialist. In this role, the specialist will be responsible for IAM product stack lifecycle including user access requests and approvals, provision/deprovision user access, access certification and governance of NIQ IAM solutions and its associated processes.  They will create, maintain, and review relevant documentation, standard operating procedures, knowledge articles and user guides. This role will include communication with internal customers to clarify requests, report status, and updates. The ideal candidate will bring their external knowledge to help improve our current processes.

Responsibilities

• Support IAM processes and technologies including provisioning/de-provisioning of access requests, incident tickets and other associated tasks within Service Level Agreements.
• Reconcile discrepancies between access rights assigned and access rights required for users to perform job duties.
• Participate in the integration, deployment, and support of IAM tools and products.
• Actively identify, analyze, and address problems to resolve issues whenever possible in a way to minimize service disruption and risk to the organization.
• Drive continual improvement processes to streamline workflows to enhance the end-user experience and increase business value.
• Assist with the execution of user access certification and audit requests.
• Work closely with other teams in the Cyber Security organization to drive more integrated security posture.
• Maintain solid knowledge within subject matter specialties.

• Bachelor’s degree in a technical field including Computer Science or Information Systems.
• 3+ years' Cyber Security experience with at least one of those focused on IAM tools and processes.
• 1+ years’ of strong execution as it relates to the operational efforts required for Identity Management & Lifecyle, Access Management, and Access Certification or in a Security Administrator role.
• Experience with administration and support of SailPoint, CyberArk, OKTA or related technologies.
• Good data analytical skills with ability of quickly identifying and resolving issues regarding access and identity management.
• Good documentation and process development experience
• Understanding the framework of IAM processes, technologies, and advantages of automation
• Knowledge and experience with IT Service Management products
• Ability to effectively prioritize and execute tasks in the fast-paced environment.
• Strong communication skills, both verbal and written
• Effective multi-tasking skills and customer-focused approach
• Shift: Multiple shifts available

• Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms. 
• Recharge and revitalize with help of wellness plans made for you and your family. 
• Plan your future with financial wellness tools. 
• Stay relevant and upskill yourself with career development opportunities

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion