Head of Customer Service
Fujairah Aviation Academy
مجموع سنوات الخبرة :12 years, 7 أشهر
1. Leading and motivating a team of staff to ensure they're giving the best customer service possible.
2. Handling complaints and queries (from customers and staff) Sorting security issues.
3. Maintain an orderly workflow according to priorities.
1. Managing incoming calls and customer service inquiries.
2. Generating sales leads that develop into new customers.
3. Handle complaints and provide solutions.
4. Perform other related duties as required.
- Extensive experience in different front desk responsibilities (booking, reservations, payment,
customer service, etc)
- Experience in managing and coordination hotel staff and customers in terms of new guests,
registration and resort housekeeping.
- Completes requests by greeting customers, in person or on the telephone, answering or
referring inquiries.
- Maintains customer confidence and protects operations by keeping information confidential.
- Prepares reports by collecting information.
- Secures information by completing database backups.
- Set-up and handled incoming mails.
- Reconcile transactions and balance of guests maintaining accuracy in accounts.
- Monitoring of clients’ outstanding balance and payment due dates.
- Handle guests’ payments and credits within company policies.
- Proficient in managing cash and credit cards.
- Experience in servicing guests’ complaints and resolving problems in a friendly manner.
- Experience in tour coordination and management.
- Experience in hotel-resort Expo coordination, set-up and manning (PTAA Travel Tour Expos)
Education Background
Bachelor of Science in Tourism