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Frances Dahlia, Customer Service Representative

Frances Dahlia

Customer Service Representative·Telus International

Philippines

Higher diploma, Accounting And Law

Work experience

Total years of experience: 2 years, 9 months

Customer Service Representative

January 2017 - September 2019

Telus International

Philippines

January 2017 - September 2019

Company industry:
Call Centers & Customer Care Outsourcing

Education

University Of Cagayan Valley

October 2016

October 2016

Higher diploma, Accounting And Law

Philippines

Undergraduate was able to learn some basic laws and took accounting laws and terminologies

Florencio Vargas College Tuguegarao

May 2015

May 2015

Bachelor's degree, Criminology

Philippines

GPA (rating): Good

GPA (rating): Good

Graduated undergone safety seminars undergone community engagement trainings and thesis

Skills

Issues Resolution
Expert
Issues Resolution
Expert
Business Rules
Expert
Business Rules
Expert
Customer Service
Expert
Customer Service
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Customer Care
Expert
Customer Care
Expert
Zendesk, google, communication skills, google map, calendar, Mozilla Firefox, Waze map, computation
Expert
Zendesk, google, communication skills, google map, calendar, Mozilla Firefox, Waze map, computation
Expert
Marketing
Expert
Marketing
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Sales
Intermediate
Sales
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Human Resources
Intermediate
Human Resources
Intermediate

Languages

English

Expert

Training and Certifications

Training
Inbound Customer Service Representative Core Values
Telus International
Jan 2017

Hobbies and interests

Writing poems

garnered 1st place on a Regional contest