HR Manager
Supreme Group
مجموع سنوات الخبرة :27 years, 9 أشهر
Strategic role, main focus of providing support during continual company right-sizing and also working with the HR systems manager on a 'priority one' project to ensure processes are 'world class'. Supporting the HR business solutions team in the delivery of all HR related services across the group. Also supporting the compensation and benefits department with the implementation of a reward and recognition program.
Key Achievements:
• Delivery of Ethics Education training to all Dubai based HR employees • Completion of all HR ‘as-is’ process mapping
• Analysis processes and identification of key improvement areas
• Completion of HR ‘to-be’ process mapping and recommendation documentation
• Standardisation of employment contract templates for local nationals in existing operational locations
Led a team of 14 to accurately process and increase the consistency of all the group’s HR related administration including:
• Employment contract construction translations and issuing
• Mobilisation documentation and process completion
• Visa services
• Business and employee requested letter construction and generation
• Data capture and HRMS updating
• Employee file maintenance and storage
• Medical and life insurance management
• Medical assessment scheduling
Additional responsibility for termination appeals for grade 9’s and below.
Key Achievements:
• Set up of the HR Service Center department following a group restructure. Supported the group HR business partner with updates to, and the standardisation of, group related HR policies and procedures in line with international best practice
• Managed the completion of an employee file audit of approximately 6000+ files to bring all files in-line with the groups audit and compliance requirements
• Supported all bids, tenders and awards with construction of employment contracts in various global locations under local and international legal requirements
• Improvement of employee related data integrity, effective support of the mobilization and continued maintenance in relation to the HRMS system
• Identification and implementation of process improvements in line with the new HRMS system, identification and implementation of efficiencies mainly relating to mobilisation, on-boarding, employee life cycle events and other departments processes (payroll and HR business support)
Contributed as part of the HR team providing HR guidance and support to the following areas; Catering, Construction, Finance, IT, Procurement, Retail and Technical Services; comprising of approximately 4000+ employees.
Supporting the HR business partner and HR manager to achieve business objectives and KPI’s. With a main focus of employee relations, the continual development and improvement of the divisional HR Department and HR function by participating in the improvement of HR policies, procedures, research and other HR projects and initiatives.
Key Achievements:
• Successfully supported departments during restructuring and management of the subsequent redundancies of employees in Afghanistan and the UAE
• Delivered performance review training to 100+ employees based in Afghanistan to foster a renewed focus of company values relating to the development of a performance based culture
• Selected as a subject matter expert as part of a new HRMS implementation project (implementation of Oracle)
• Supervising HR coordinators and HR administrators to ensure successful and timely provision of services
• Supporting the Talent Acquisition Centre with recruitment services when challenges arose
The main role involved the management and delivery of full HR services to the Dubai office and more widely to support the group HR manager (based in the UK) in the delivery of HR services to all main office locations (UAE, USA, UK). The key objective was to facilitate the delivery of the company’s business plan and core objectives through executing HR strategy and process improvements.
Additional responsibilities included providing end user IT support, implementation of new job costing and time tracking system, acting as onsite systems administrator and trainer for Dubai office. Troubleshooting network issues and liaising with UK based IT team.
Key Achievements:
• Updated and standardised HR policies and procedures in line with international best practice
• Developed an effective knowledge of UAE labour law in short time frame leading to elimination of legacy risk factors
• Managed the introduction and change management of an electronic personnel records system (Sage 50 HR) and successfully implemented its use across all office locations
• Achieved audited consistency for data and records in all offices across the business
• Completed the implementation and full cycle training of Synergist to all business units and functional departments from operational teams to the group accounting team and all related processes
Contributed as a member of a project team that focused on the improvement of the front-office systems and processes for the In-house Services division of a leading multinational recruitment and HR consultancy. The main purpose of which was providing improved HR database facilities for the weekly processing of payroll for over 10, 000 temporary workers.
Key Achievements:
• Effective implementation of new tailored front office systems to different client sites nationally
• Training of over 40 staff from account team members, account managers to IT helpdesk staff
• Identification, documentation and resolution of potential future issues and challenges
• Strong and lasting development of effective relationships with all levels of staff (team members to the department heads) from both the operational teams, the centralised support teams at Head Office and within the clients teams
• Exceeding business targets and goals for personal key performance indicators
• Centralised technical and communication support of other project team members
• Ensuring UK legislative and company policy compliance in development of new systems and processes
Main responsibilities involved the delivery, on an in-house basis, of volume recruitment, temporary and permanent staff, and other associated HR based services to a large nationally based multinational Energy client. Developing effective relationships with multiple client contacts ranging from line managers to HR business partners was vital.
Promoted from Account Specialist November 2008.
• Processing weekly payroll for over 200 and providing support for over c.700 temporary workers
• Meeting, with short notice, volume and quality recruitment targets to the continual satisfaction of the client
• Successful HR related management of an average of 200 temporary workers per site
• Coaching and support of all new account team members nationally
• Operational support of 7 colleagues based across multiple UK sites
• Successful deputising in account managers absence
• Continually achieved KPI’s such as fulfillment, audit & compliance, and profitability
Temporary position
Fixed term position