Francis Lim

• Led training & development of management trainees
and staff across multiple branches, serving as the
designated Training Manager based at the DXB
Airport store.
• Acted as Area Manager-in-charge during absence of
the Area manager, overseeing multiple store
operations
• Conducted operational audits for branches nearby
DXB Airport store, ensuring compliance with
company standards.
• Managed the highest performing branch in terms of
sales & Profitability (DXB Airport Terminal 1)

• Appointed as Training Manager, leading onboarding
and development programs to enhance staff
performance & consistency.
• Awarded as highest profit performance across all
brands under Gourmet Gulf Company.
• Provided oversight for call center operations during
the rollout of delivery services, supporting team
performance and service efficiency.
• Controlled and monitored non- food operational cost
(Packaging, cleaning chemical & supplies) across
branches, ensuring cost efficiency and inventory
management.
• Managed operations across high profile locations
including Dubai International Financial Centre, Dubai
Mall, & Dubai Marina Mall.