Francis Milton Fernandes

Operational Management:
❖ Efficiently managing stock control daily
❖ Performing daily compliance checks on Health & Safety, Repairs & Maintenance, Cleaning &
Hygiene; escalating issues.
❖ Developing corrective action plans for audit improvements.
❖ Ensuring compliance with Nandos operational standards.
Financial Management:
❖ Ensuring effective financial administration per Nandos policies daily.
❖ Controlling expenditure and achieving expected gross profit margins.
❖ Taking corrective actions to improve business performance indicators.
❖ Monitoring performance against daily targets.
People Management:
❖ Developing and monitoring weekly rosters for adequate staffing.
❖ Ensuring adherence to opening and closing procedures.
❖ Assisting in recruitment, induction, and training of new staff.
❖ Checking attendance registers and ensuring adherence to disciplinary codes.
❖ Escalating poor performance and providing continuous feedback.
❖ Ensuring staff are trained on relevant material and procedures.
Marketing Management:
❖ Assisting with communication and execution of marketing campaigns.
❖ Responding to customer complaints per Nandos policies.
❖ Developing corrective action plans for mystery shopper reports.
❖ Executing local marketing plans to boost sales and customer base.

❖ Ensuring that the outlet operations and brand DNA are adhered to as required by the company and
the franchise standards.
❖ Overseeing all cash management procedures including system transactions, control the voiding
system, opening & cash out procedure, system reconciliation, weekly banking procedures etc.
❖ Handling customer queries & comments to maximize the customer satisfaction.
❖ Preparing weekly reports and providing relevant feedback and suggestions to the Area Manager &
Operations Manager to maximize operational efficiency.
❖ Gathering market intelligence and providing feedback to enable the Operations Manager to plan
future strategies and action plans to stay ahead of competition, increase sales.
❖ Ensuring compliance with all legislation and Group six United policies and procedures
❖ Seeking new opportunities to drive and create additional sales
❖ Maintaining optimum stock levels to ensure smooth running of operations to cater to customer
demands.
❖ Ensuring all products delivered to customers are as per DNA standards.
❖ Managing wastage and variance as per agreed targets.
❖ Adhering to the strict statutory requirements and established health, hygiene & safety policies and
standards within the Outlet
❖ Managing staff schedules and leave plans to always ensure optimum staffing.
❖ Providing leadership and direction to subordinates towards the achievement of goals and objectives.
❖ Guiding and motivating subordinates to enhance performance and produce quality work, and ensure
that they are continuously developed for higher level roles

❖ Ensuring excellent operations in; Quality, Speed and Accuracy throughout each shift without
supervision.
❖ Managing Kitchen Controls such as labor cost, inventory, scheduling, orders daily.
❖ Following and enforcing all restaurant safety and security policies and procedures
❖ Coaching and following-up on crew to ensure excellent operations
❖ Assisting in continuing growth and development of employees inside the Kitchen
❖ Supporting the General Manager with setting and achieving kitchen set goals
❖ Maintaining a cooperative and harmonious working relationship between management team and the
Team Members
❖ Ensuring that all sanitation, safety and security policies and procedures are observed and enforced

❖ Ensuring excellent operations in; Quality, Speed and Accuracy throughout each shift without supervision. ❖ Managing Kitchen Controls such as labor cost, inventory, scheduling, orders daily. ❖ Following and enforcing all restaurant safety and security policies and procedures ❖ Coaching and following-up on crew to ensure excellent operations ❖ Assisting in continuing growth and development of employees inside the Kitchen ❖ Supporting the General Manager with setting and achieving kitchen set goals ❖ Maintaining a cooperative and harmonious working relationship between management team and the Team Members ❖ Ensuring that all sanitation, safety and security policies and procedures are observed and enforced

❖ Responsible for the running of the shift, coordinating the Restaurant simultaneously and conducting preservice briefing. ❖ Monitoring dining rooms for seating availability, service, safety, and well being of guests and the guest needs are met. ❖ Requesting work orders for maintenance repairs and submitting to appropriate department or contacting directly for urgent repairs. ❖ Supporting all co-workers and treating them with dignity and respect. ❖ Maintaining cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. ❖ Responding efficiently and accurately to customers complaints ❖ Reporting any employee or guests incidents and accidents to management and Loss Prevention at the time of the incident or accident. ❖ Assisting manager in training, scheduling, evaluating, motivating and coaching employees ❖ Handling basic customer concerns and complaints with empathy and understanding according to Hotel Standards ❖ Regularly Reviewing product quality ❖ Promoting the brand in the local community trough word- of- Mouth and restaurant events ❖ Communicating information to manager by documenting pertinent information in appropriate department. ❖ Operating the point-of-sale system and accurately performing cashiering responsibilities. ❖ Handling complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. ❖ Performing other reasonable job duties as requested by manager.

❖ Responsible for the running of the shift, coordinating the Restaurant simultaneously and conducting
preservice briefing.
❖ Monitoring dining rooms for seating availability, service, safety, and well being of guests and the
guest needs are met.
❖ Requesting work orders for maintenance repairs and submitting to appropriate department or
contacting directly for urgent repairs.
❖ Supporting all co-workers and treating them with dignity and respect.
❖ Maintaining cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
❖ Responding efficiently and accurately to customers complaints
❖ Reporting any employee or guests incidents and accidents to management and Loss Prevention at
the time of the incident or accident.
❖ Assisting manager in training, scheduling, evaluating, motivating and coaching employees
❖ Handling basic customer concerns and complaints with empathy and understanding according to
Hotel Standards
❖ Regularly Reviewing product quality
❖ Promoting the brand in the local community trough word- of- Mouth and restaurant events
❖ Communicating information to manager by documenting pertinent information in appropriate
department.
❖ Operating the point-of-sale system and accurately performing cashiering responsibilities.
❖ Handling complete opening and closing duties as necessary, including setting up necessary supplies
and tools, cleaning all equipment and areas, locking doors, etc.
❖ Performing other reasonable job duties as requested by manager.

❖ Greets and seats customers and answering the phone call ❖ Attends pre-meal briefing sessions ❖ Handling station of 80 pax as a station holder ❖ Responsible for self-cashiering knowledgably using MICROS machine ❖ Reporting to supervisor for the daily operations ❖ To ensure total guest satisfaction through prompt and efficient service in a courteous and professional manner ❖ Responsible for ordering, filling, assembling and serve all food and beverages in accordance to MOVENPICK standards ❖ Actively using upselling techniques to exceed guest expectations and increase Revenue ❖ Check with customers to ensure that they are enjoying their meals and shisha (water pipe) and take actions to fix any problems ❖ Practicing good customer relations ❖ Ensuring minimum wastage, breakage and spoilage ❖ Promote and Practice aggressive hospitality ❖ Responding to the customers queries and complaints ❖ Maintaining daily sales inventory ❖ Organizing duty roaster of service staff ❖ Cash handling and end of the day revenue reconciliation and applicable paperwork.

❖ Greets and seats customers and answering the phone call
❖ Attends pre-meal briefing sessions
❖ Handling station of 80 pax as a station holder
❖ Responsible for self-cashiering knowledgably using MICROS machine
❖ Reporting to supervisor for the daily operations
❖ To ensure total guest satisfaction through prompt and efficient service in a courteous and
professional manner
❖ Responsible for ordering, filling, assembling and serve all food and beverages in accordance to
MOVENPICK standards
❖ Actively using upselling techniques to exceed guest expectations and increase Revenue
❖ Check with customers to ensure that they are enjoying their meals and shisha (water pipe) and take
actions to fix any problems
❖ Practicing good customer relations
❖ Ensuring minimum wastage, breakage and spoilage
❖ Promote and Practice aggressive hospitality
❖ Responding to the customers queries and complaints
❖ Maintaining daily sales inventory
❖ Organizing duty roaster of service staff
❖ Cash handling and end of the day revenue reconciliation and applicable paperwork.