Relationship Management Officer
WEMA BANK PLC
Total years of experience :13 years, 7 Months
Wema Bank PLC, Egbeda Branch, 117 Egbeda - Idimu Road, Orelope Bus Stop,
Egbeda, Lagos, Nigeria.
Responsibilities:
* Managing business relationships and clients’ budget across all products
* Ensuring organic growth of liabilities (deposit mobilization) and risk assets
through creation of new transactions for the profitability of my branch
* Generating revenue through managing client’s portfolio (existing and new) and
cross selling all of the bank’s electronic products and services
* Reviewing and analyzing clients’ financials as well as other relevant reports in
order to fully understand the clients’ businesses and business needs
* Preparing account plans to project client’s performance and position within the
industry with a view to further drive business opportunities
* Rendering prompt, effective and memorable service experience to customers
December 2016 - Date
Work Experiences
* Operational Risk Officer
Wema Bank PLC, Enterprise Risk Management Division, Marina, Lagos, Nigeria.
Responsibilities:
* Implemented of Basel II / III (operational risk) capital accord framework
* Monitored overall risk exposures and made necessary reports to the unit head
of Operational Risk Management for strategic decision making
* Gave advice on risk choices where the subject is in its area of competence
including inherent risks in new products and services
* Facilitated the bank-wide Risk and Control Self-Assessment (RCSA) exercises
in the functional areas (business / support units)
* Monitored corrective actions required to mitigate risk exposures identified
* Developed and maintained a risk awareness culture within the organization by
giving staff operational risk trainings appropriate to their roles in order for
them to be responsible for managing operational risks inherent in their
respective job responsibilities and activities
* Developed and maintained adequate tools / models devoted to Operational
Risk Management
* Established a workable Business Continuity Plan / Policy (BCP) including
disaster recovery and crisis management procedures to minimize the impact of
unexpected and catastrophic events on business operations and customer
service, should they occur
i
Ideas House, 8-10, Ilupeju By-Pass, Ilupeju, Lagos
Responsibilities:
* Generated leads in assigned coverage areas for which Mobitel internet devices
were introduced and sold
* Created and maintained accurate records of leads generated and devices sold
* Created and maintained accurate records of payments made
Flotel Ventures, 14A, Fola Jinadu Crescent, Gbagada Phase 1, Lagos, Nigeria.
Responsibilities:
* Provided executive support services
* Managed MD’s schedules and other business appointments
* Created and maintained accurate records of documents in both soft and hard
copies that guaranteed efficient retrieval
* Handled appropriate logistics, notifications and accurate minutes
* Supervised the work of external contractors in the organization
* Carried out other administrative duties assigned to me by the MD/CEO
Wema Bank Plc, Bariga Branch, 60, Jagunmolu Street, Bariga, Lagos, Nigeria.
Responsibilities:
* Was responsible for opening new accounts for prospective customers
* Visited customers at their offices for Reactivation of Dormant/Inactive
Accounts
* Proactively informed customers on phone about their ATM cards for pick up
* Participated actively in the Win-Back Lost Account Campaign (WLAC)
Wema Bank Plc, Bariga Branch, 60, Jagunmolu Street, Bariga, Lagos, Nigeria.
Responsibilities:
* Opened various accounts for customers
* Checked customers’ account inquiries (balances or statement of accounts)
* Captured/verified customers’ mandate cards
* Carried out status enquiries on references
* Captured and primed ATM Cards before issuing out to customers
* Posted corporate clientele staff salaries based on schedules presented
* Reactivated Dormant/Inactive Accounts based on customers’ requests
* Froze/placed lien on suspicious/fraudulent accounts
* Updated Customers’ Account Records/Information on the database.
Customer Service officer
MBA
Health, Safety & Environment
courses:
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Soil Science
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