Business Development Manager
HDFC
مجموع سنوات الخبرة :13 years, 10 أشهر
HDFC Bank: September 2015 - Present
Designation: Business Development Manager
Department: Banc assurance and Alliance
• Responsible to Generate Business Lead and bring Business to Company.
• Routinely setting meeting with all business partners.
• Looking after south Kerala Business Vertical, daily meeting with major business partners.
• Train and motivate advisors to provide a better understanding of market/products.
• Finding and selecting high quality candidates to become a career Financial Service Professional with the Company.
• Training new associates in all aspects of insurance and financial service sales and service in the classroom, in one-on-one sessions, and in client meetings.
• Working with other members of the local management team to help the office continue to grow.
• Seek new customers and increase sales. Meeting existing customers on a regular basis for achieving service standards.
• Achieve the assigned target in terms of revenue. Coordinating with Claims Teams Possess direct selling skills.
• Possess direct selling skills. Drive and Monitor all sales initiatives so as to meet its objective.
GENPACT
Duration: February 2014- March 2015
Designation - Customer Service Manager
Responsibilities/Duties
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
Working in GENPACT India for Santander Bank (U.K) Process in new Accounts Department for 4 years
Have been performing role of a SME for a particular client due to wide knowledge and understanding of process.
Handling Customer Accounts checking internal fraud. Ensure to alert Banker with respect to any delays along with potential issues.
Customer service and customer centric process management.
Provide assistance to Banker to attain approval on new account openings.
Review independently all documents and link entire customer accounts to suitable relationship.
Implement and supervise all unsolicited trade activities.
Ensure to alert Banker of prospective sales opportunities surface from discussions with clients.
Conduct evaluation of client's accounts.
Collect mandatory information to analyze client situation.
Last 1 year supporting all Payment line support for customer service department in Santander solving all kind of customer queries.
Enrolled in all type corporate level Training (Data privacy, Handling Bank Fraud, Data Protection).
Risk management risk analyst.
Certified in all level of banking domain with Santander bank.
2012-2013
Responsibilities/Duties
• Working in GENPACT India for Santander Bank (U.K) Process in new Accounts Department for 4 years
• Have been performing role of a SME for a particular client due to wide knowledge and understanding of process.
• Handling Customer Accounts checking internal fraud. Ensure to alert Banker with respect to any delays along with potential issues.
• Customer service and customer centric process management.
• Provide assistance to Banker to attain approval on new account openings.
• Review independently all documents and link entire customer accounts to suitable relationship.
• Implement and supervise all unsolicited trade activities.
• Ensure to alert Banker of prospective sales opportunities surface from discussions with clients.
• Conduct evaluation of client's accounts.
• Collect mandatory information to analyze client situation.
• Last 1 year supporting all Payment line support for customer service department in Santander solving all kind of customer queries.
• Enrolled in all type corporate level Training (Data privacy, Handling Bank Fraud, Data Protection).
• Risk management risk analyst.
• Certified in all level of banking domain with Santander bank.
Computer Applications also study of Mathematics and Commerce includes static and Economics
