assistant manager
Sushi holic
Total years of experience :9 years, 9 Months
- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is
consistently achieved
- Effectively manage the restaurant in the absence of the Restaurant Manager
- Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Silo
- Implement new company policies and procedures by developing plans and instructing staff
- Provide direction to shift leaders, and staff to achieve restaurant goals
- Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
- Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand
their needs and exceed expectations
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
- Consistently monitor product and labor costs to remain within goals
- Solicit guest feedback to understand the needs and wants of customers
- Train and coach staff on guest services principles and practices
- Follow the Silo Restaurant policies and procedures, including those for cash handing and safety/security
- Monitor and maintain the Micros POS System
- Assist in new menu implementation
- Develop and implement creative solutions to areas of improvement
- Assist in conducting staff and daily pre-shift meetings
- Assist in any areas of the restaurant when staffing constraints require
- Identify employee weaknesses and retrain as necessary
- Complete the season to the specifications outlined in your Employment Contract.
April 2011 - present Server at: SCOOZI IN DUBAI MALL (DUBAI)
Tasks:
- Greeting all guests within a minute.
- Suggestive selling as well as using up selling techniques.
- To ensure that all orders are taken and written down as well as read back to guests in time.
- Preparing and delivering the beverages in timely manner is another task to be accomplished.
JULY 2010 - MARCH 2011 Server at Fuddruckers (Opening team)
MAY 2009 - JUNE 2010 Part time Summer Job
- Server at Water Gate
-Server at Shahrayar (Lebanese Restaurant)
-Captain at titanic (French Cuisine restaurant)
-Captain at Ekebana (American restaurant)
JANUARY 2008-SEPTEMBER 2009 CASHIER at La Sagesse Cafeteria Jdeideh Lebanon
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2011 Graphic Design at (AKU) Lebanese University Ain Saade.