Franklin Castelino

Handled healthcare claims and policy-related inquiries, analyzing coverage terms and benefit structu
to ensure accurate case outcomes.
Collaborated cross-functionally wi
efficiently.
Processed Certificates of Insurance and travel-related guarantee requests in accordance with policy
guidelines.
Supported emergency medical guarantee approvals and assisted in coordinating medical evacuations
during critical cases.
medical, billing, legal, and claims teams to resolve complex ca
Supported digital streaming users through chat-based troubleshooting of technical and billing issues.
Investigated account-level data to resolve subscription, payment, and access discrepancies.
Ensured accurate case documentation for performance monitoring and operational reporting.
Achieved 96% customer satisfaction through structured resolution workflows.

Managed export documentation for international shipments in coordination with major freight forwarders.
Drafted and validated Bills of Lading (BOL) in compliance with maritime regulations.
Ensured accurate hazardous goods documentation aligned with IMDG, IATA, and DOT standards.
Ensured 100% compliance accuracy across documentation workflows, minimizing shipment delays

Designed creative social media posts to promote business services, events, and market
campaigns.
Developed branded presentation templates for internal and client-facing use.
Assisted in front-end website design and layout development, ensuring responsive and visu:
consistent interfaces.
Managed website content updates and basic maintenance tasks.
Created logos and brand identity elements aligned with client requirements,
Managed export documentation for international shipments in coordination with major fr
Drafted and validated Bills of Lading (BOL) in compliance with maritime regulations.
Ensured accurate hazardous goods documentation aligned with IMDG, IATA, and DOT standards.
Ensured 100% compliance accuracy across documentation workflows, minimizing shipment delays

Supported digital streaming users through chat-based troubleshooting of technical and billing issues.
Investigated account-level data to resolve subscription, payment, and access discrepancies.
Ensured accurate case documentation for performance monitoring and operational reporting.
Achieved 96% customer satisfaction through structured resolution workflows.