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Franziska Hochhauser, Cabin Supervisor

Franziska Hochhauser

Cabin Supervisor·Emirates Airline

United Arab Emirates

Master's degree, CEMS Master’s in International Management

Work experience

Total years of experience: 16 years, 0 months

Cabin Supervisor

January 2015 - Present

Emirates Airline

Dubai, United Arab Emirates

January 2015 - Present

-Team Leadership & Management
-Cabin Ownership: ensured standards delivery in safety, emergency, security and service
-Customer Service Satisfaction & Service Recovery
-Medical Incident Management
-Conducted briefing sessions for cabin crew team
-Effective Resource Management
-Provided guidance, direction & feedback to crew members
-Flight Deck Communication
-Completed reports regarding on board incidents

Company industry:
Airlines
Job role:
Other

Cabin Crew: Economy, Business & First Class

November 2011 - December 2014

Emirates Airline

Dubai, United Arab Emirates

November 2011 - December 2014

Company industry:
Airlines
Job role:
Customer Service and Call Center

Internship Austrian Commercial Section

January 2011 - February 2011

Austrian Embassy

Japan

January 2011 - February 2011

-Prepared and executed events of Austria Advantage
-Carried out Austrian Food Promotion Project at “Isetan” Flagship Store Shinjuku
-Processing of customer inquiries and administration of CRM data

Company industry:
Public Administration
Job role:
Other

Internship "Energy Conservation Program"

July 2010 - September 2010

Greensaver NGO

Canada

July 2010 - September 2010

Company industry:
Electric Power Production & Transmission
Job role:
Other

Administration of Applicant Pool

April 2009 - December 2009

Vienna University of Economics and Business Career Center

Austria

April 2009 - December 2009

-Screened applications and selected qualified students for admittance to Applicant Pool
-Arranged for interviews with students
-Acted as contact person for Student Career Services
-Collected and captured relevant information in Career Database

Company industry:
Human Resources Outsourcing
Job role:
Administration

Internship in Purchasing Department

September 2007 - September 2007

Wuppermann Metalltechnik

Austria

September 2007 - September 2007

Company industry:
Industrial Production
Job role:
Support Services

Internship in Law and Accounting Department

July 2007 - August 2007

Rickets Harris LLP

Canada

July 2007 - August 2007

Company industry:
Law Firm
Job role:
Administration

Education

Vienna University of Economics and Business

September 2011

September 2011

Master's degree, CEMS Master’s in International Management

Austria

GPA (point): 1.4 out of 5

GPA (point): 1.4 out of 5

CEMS Master’s in International Management (MSc), Ø 1,4 Home School: Vienna University of Economics and Business (Austria) Host School: UCD Michael Smurfit Graduate School of Business (Ireland) International Business Project in cooperation with a leading multinational corporation in the IT sector (Grade A) International Summer School “Doing Business in Africa” at Polytechnic of Windhoek (Namibia)
View attachment

Vienna University of Economics and Business

August 2009

August 2009

Bachelor's degree, International Business

Austria

Focus: Cross Functional Management (Interdisciplinary Education in Marketing, Human Resource Management, Strategic Management, Finance and Accounting) WU Top League (Program for Extraordinary Performance) Excellence Scholarship 2009 and 2010 Participation in International Summer Schools in USA, Slovenia, France and Malta
View attachment

Skills

Computer Skills
Expert
Computer Skills
Expert
Organised
Expert
Organised
Expert
Service Recovery
Expert
Service Recovery
Expert
Customer Service
Expert
Customer Service
Expert
Team Leadership
Expert
Team Leadership
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Advanced Restraint Techniques
Intermediate
Advanced Restraint Techniques
Intermediate
Computer Skills
Expert
Computer Skills
Expert
Organised
Expert
Organised
Expert
Service Recovery
Expert
Service Recovery
Expert
Customer Service
Expert
Customer Service
Expert
Team Leadership
Expert
Team Leadership
Expert

Languages

English
Expert
German
Native Speaker
French
Intermediate
Arabic
Beginner

Training and Certifications

Training
Advanced Feedback and Coaching Skills Workshop
Emirates Aviation College
Advanced Restraint Techniques Training
Emirates Aviation College

Hobbies

  • Fitness & Nutrition