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Frederoc Assmar, Telesales Representative

Frederoc Assmar

Telesales Representative·teleperformance

Lebanon

Bachelor's degree, marketing

Work experience

Total years of experience: 18 years, 1 months

Telesales Representative

October 2016 - Present

teleperformance

Beirut, Lebanon

October 2016 - Present

Responsible for all customer inquiries
Provide excellent customer service
Follow up to customer inquiries
Troubleshoot software and system problems
Exercise retention efforts when appropriate
Work with confidential customer information
Resolve to solve customer issue
Enter data from customer
Field calls, emails and service requests
Thrives as a team player
Participates in additional training courses
Performs other related duties as required

Company industry:
Telemarketing
Job role:
Sales

indoor sales

January 2013 - Present

STRASSCO

Beirut, Lebanon

January 2013 - Present

In charge of showroom swarovski. Wholesale and retail strass company. Responsible of the cleanness and the presentation of the showroom at strassco zalka. Taking order on the phone from client and helping customer in the showroom to get what they needs and solving customer problems and follow up all duties.

Company industry:
Retail & Wholesale
Job role:
Sales

Operator

January 2016 - October 2016

glass mirror national company

Beirut, Lebanon

January 2016 - October 2016

• Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Controlling operations of equipment or systems.
• Conducting tests and inspections of products, services, or process to evaluate quality or performance.
• Understanding written sentences and paragraphs in work related documents.
• Determining the kind of tools and equipment needed to do a job.

Company industry:
Industrial Production
Job role:
Quality Control

sales representative

April 2010 - November 2012

TABET GROUP

Beirut, Lebanon

April 2010 - November 2012

In charge of a stand at BHV citymall. selling luxury watches called toy watch, daily inventory, .marchandising .given reprots to manager,

Company industry:
Retail & Wholesale
Job role:
Sales

cashier

February 2008 - January 2010

MEDCO

Beirut, Lebanon

February 2008 - January 2010

i was in charge of the supermarket from 4:00 till 12h00 pm, ordering missing items, POS System.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Education

Antonine university

July 2011

July 2011

Bachelor's degree, marketing

Lebanon

Skills

Insurance
Expert
Insurance
Expert
Watches
Expert
Watches
Expert
FMCG
Expert
FMCG
Expert
french native + belgium culture
Expert
french native + belgium culture
Expert
microsoft,world,excel,outlook,powerpoint
Intermediate
microsoft,world,excel,outlook,powerpoint
Intermediate
Internet research
Expert
Internet research
Expert
Insurance
Expert
Insurance
Expert
Watches
Expert
Watches
Expert
FMCG
Expert
FMCG
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Spanish

Beginner

Training and Certifications

Certifications
training
allianz&sna
Jun 2012 - Jul 2012