Freshiah Munene Munene

• Welcomed and assisted customers in selecting suitable products.
• Provided accurate information about products, prices, and promotions.
• Processed customer purchases using the Point of Sale (POS) system.
• Achieved daily and monthly sales targets.
• Promoted special offers and recommended additional products to customers.
• Restocked shelves and ensured merchandise was neatly displayed.
• Monitored inventory levels and reported stock shortages.
• Handled customer complaints professionally and resolved issues promptly.
• Maintained cleanliness and organization of the sales floor.
• Assisted in receiving, pricing, and arranging new stock.
• Prepared daily sales reports and balanced cash at the end of each shift.
• Worked closely with team members to improve customer satisfaction.

My name is Freshiah Njoki. I have been working here in Kuwait as a sales associate for 3 years now since 2023 .. I have quit good experience with sales, helping customers choose and familiarizing them with the products

• Respond to clients queries in a timely and efficient manner.
• Manage the reception function of client applications.
• Capture client information correctly.
• Ensure that clients possess all the requirements for their respective applications.
• Attend to the telephone or extension line at the reception
• Ensure that all clients are served properly within the shortest time possible.
• Support the customer care department with guiding and maintaining order of the clients while
they wait to be served.
• Maintain a clean and tidy work space
• Uphold confidentiality of all client and company information.
• Ensure that the health and safety SOPs are adhered to.
• Performs clerical duties, including, but not limited to, mailing and filing correspondences
• Photocopy, scan, and file appropriate documents
• Provide administrative support to management as requested
• Assist in any other roles delegated to them whenever required.