IT Executive
Descon Engineering
Total years of experience :9 years, 3 Months
Held the post of IT Executive wherein my responsibilities are as
follows :-
Managing all Descon Engineering setup at different Site Location in UAE which includes Habshan, Ruwais, Dubai, Sharjah, Das Island etc
Surveying, planning, ordering and setup IT connectivity for new Site.
Held the post of IT Onsite support Analyst wherein my responsibilities are as
follows :-
Support the business functions, data center, offices, IT services, and ERP
application requirements.
Creating and deploying of patches and packages via BMC client management
12.9.
Generating daily and weekly reports of patch and packages installation.
Daily checking status of relay agent and keeping them active all the time.
Assist and troubleshoot issue remotely or over phone for field employees.
Assist local Network Team when network equipment maintenance is required.
Works closely with Distributed Services, Systems, Network Support and Event
Management teams.
Troubleshoots and resolves PC incidents and/or VIP requests
Liaises with 3rd party suppliers for hardware repair
Assists with SCSI on IT security issues and virus elimination
Assists in infrastructure setup & renovation project at location including the
network devices, Lenel PACs, CCTV, Servers.
Maintains Global Asset Management database with all the required updates
related to the hardware and software licenses.
Performs IMAC (Install, Move, Add and Change)
Provides second-line investigation and diagnosis
Resolves and closes incidents/service requests as per help desk procedures &
allocated timelines
Escalates unresolved incidents/service requests within agreed timescales
Manages Print server and shared folder access
Held the post of System Administrator wherein my responsibilities are as follows :-
Support the business functions, data center, offices and IT services, networking, Outlook, Lotus Notes and ERP application requirements.
Work with ERP systems users and management to determine appropriate system configuration and setup.
Create documentation and procedures guidelines for ERP systems users.
Analyze and troubleshoot ERP system issues reported by end users.
Managing hardware, software and network support for 300 computers and 25 Network Printers Pan Saudi Arabia 3 Branches.
Creation and deletion of users and assigning rights and permission in Active Directory..
Configure and deploy windows servers with proper network connectivity as required.
Sets up, configures, and supports for servers, network, backup and storage related Issues.
Assist with Business Continuity and Disaster Recovery services.
Determine the cause of server and network malfunctions involving both hardware and operating system or application and resolve as needed to restore system functionality.
Maintaining the IT Hardware and Network Inventory.
Maintaining the Server Inventory with OS and database.
Maintaining the documents of each and every asset purchased with vendor escalation matrix and OEM license and distribution agreement.
Coordinate with hardware and network service vendors and outside consultants when equipment requires servicing; place service calls, maintain service history logs, ensure that parts are ordered and installed, and ensure that the problem is solved.
Held the post of IT Executive wherein my responsibilities are as follows :-
Support the business functions, data center, offices and IT services, networking, Outlook, Lotus Notes and application requirements.
Daily Monitoring and reporting (Troubleshooting) issues of 130 Servers, SAN and Catalyst Switches, Routers, Tape Library in Data Center.
Handling HP DL 380 Server, IBM Server system HS22, HS21, X3650 M3, Huawei Tecal RH2288 V2 Server, Huawei S200T San Storage and Tanberg Tape Library.
Handling Routers like Cisco, Linksys, Belkin, Netgear and Switches like Cisco, Brocade, Netgear and DLINK.
Managing hardware, software and network support for 2500 computers and 400 Network Printers Pan India 180 Branches.
Creation and deletion of users and assigning rights and permission in Active Directory.
Handling a team of 3 Member with proper distribution of jobs.
Configure and deploy windows servers with proper network connectivity as required.
Sets up, configures, and supports for servers, network, backup and storage related Issues.
Worked with Application Owners to determine their server requirements and assist with migration from Windows 2003 to Windows 2008 & 2012.
Assist with Business Continuity and Disaster Recovery services.
Determine the cause of server and network malfunctions involving both hardware and operating system or application and resolve as needed to restore system functionality.
Managing Simparna Commvault software for backup of data and performing Daily Backup as per schedule.
Maintaining the IT Hardware and Network Inventory of Pan India Branches.
Maintaining the Server Inventory with OS and database.
Maintaining the documents of each and every asset purchased with vendor escalation matrix and OEM license and distribution agreement.
Coordinate with hardware and network service vendors and outside consultants when equipment requires servicing; place service calls, maintain service history logs, ensure that parts are ordered and installed, and ensure that the problem is solved.
Royal Tulip Hotel (Louvre Group) is a 5* Hotel with 97 rooms, 3 Restaurant, 4 Banquet Halls and 1 Video Conference room.
Held the post of IT-Assistant wherein my responsibilities are as follows :-
One point of contact for all the IT related issues.
Manages the entire IT Infrastructure of the hotel which includes Local Area Networks (LANs) and Wide Area Networks (WANs), wireless network for hotel guests and employees, hardware, software, and security systems.
Trains manager and staff on use of hotel application (IDS FORTUNE NEXT V2, OPERA, MICROS) and troubleshoot issues regarding application.
Assist with end user system updates and monitoring. Including: Patch management, virus checking, ensuring backup of data files, etc.
Troubleshoot desktop, network, printer (Kot), POS (point of sale) related issue.
Administered/provided troubleshooting for MS Outlook.
SV8300 EPABX System (create new extension for department, MDF exchange, RJ11 crimping etc).
Quick heal EPS Console 5.0 installation and making a policy.
DT Lite Software for making the Guest Door Key.
HikVision 9116HVI-SN 16 Ch DVR with H.264.
Basic knowledge of Honeywell fire alarm system and their application.
PMS Interface 2.0 Link, Telephone Post Link and IDS-PMS Prologic Pronto PSC Internet Interface.
Creation and deletion of users and assigning rights and permission in Active Directory
Held the designation of a Desktop support Technician, wherein my responsibilities is to
give technical assistance to all the users if they face any kind of technical issue regarding
computer hardware and software.
Making of Cat 5 e network cables were necessary
Responsible for troubleshooting of computers workstations, servers, printers and
peripherals
Assembling and Troubleshooting assembled PC.
Reporting faults and maintaining logs on servers, desktops and laptops
Creating purchase requisitions for IT hardware/software
Ensuring all software purchased licensing is recorded and maintained
Administered/provided troubleshooting for MS Outlook.
Hardware and software upgrades, applying Windows Service Packs, Windows Updates,
Antivirus updates
Vendor management for technical support.
Completed my graduation in Bsc Computer Science from Mumbai University