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Farah Al-Mulla, Customer Service Order Fulfillment Supervisor

Farah Al-Mulla

Customer Service Order Fulfillment Supervisor·Flowserve / Abahsain Ltd. Co

Saudi Arabia

Bachelor's degree, Information Technology and Computing

Work experience

Total years of experience: 17 years, 11 months

Customer Service Order Fulfillment Supervisor

January 2012 - Present

Flowserve / Abahsain Ltd. Co

Dammam, Saudi Arabia

January 2012 - Present

Leading the customer service crew assuring quality and on time service.
Managing the coordination between the production departments assuring monthly targets is achieved.
Administrating the supply chain crew.
Controlling and analyzing inventory cycle count and statistics reports.

Company industry:
Industrial Production
Job role:
Purchasing and Procurement

Operation Supervisor

July 2011 - December 2011

Al-Fozan Holding Co.

Khobar, Saudi Arabia

July 2011 - December 2011

-Managing flight Schedule of the CEOs.
-Planning the service schedule for the private jets.
-Administrating the jets crew schedules, expenses, and governmental requirement.

Company industry:
Management Consulting
Job role:
Management

Logistics & Warehouse Unit Leader

January 2011 - July 2011

Flowserve Abhsain

Khobar, Saudi Arabia

January 2011 - July 2011

-Promoted in Jan 2011 to lead the logistics unit in addition to the warehouse unit.
-Managing courier and forwarders agreements.
-Managing the lead time of receiving and shipping.

Company industry:
Industrial Production
Job role:
Logistics and Transportation

Warehouse Unit Leader

August 2010 - July 2011

Flowserve Abhsain

Khobar, Saudi Arabia

August 2010 - July 2011

-Controlling and analyzing inventory cycle count and statistics reports.
-Managing solution for OSMI inventory.
-Planning, coordinating and monitoring the receipt, assembly and dispatch of goods

Company industry:
Industrial Production
Job role:
Management

Senior Account Assistant

July 2008 - July 2010

Flowserve Abhsain

Khobar, Saudi Arabia

July 2008 - July 2010

-Administrating monthly financial statements.
-Performing monthly account reconciliations and monitoring general ledger transactions.
-Interacting with the finance controller to consolidate monthly Hyperion corporate reports.

Company industry:
Industrial Production
Job role:
Accounting and Auditing

Education

ARAB OPEN UNIVERSITY

July 2007

July 2007

Bachelor's degree, Information Technology and Computing

Saudi Arabia

GPA (point): 3 out of 4

GPA (point): 3 out of 4

ASSOCIATES AL-HUSSAN INSTITUTE OF COMPUTER SCIENCE IN CO-OPERATION WITH KFUPM

December 2003

December 2003

Diploma, Associate Program in Computer Information System

Saudi Arabia

AL-HUSSAN INSTITUTE OF COMPUTER

December 2000

December 2000

Diploma, Diploma in Computer Applications & Network Administration

Saudi Arabia

Skills

Lean Sigma
Expert
Lean Sigma
Expert
Lead Time Reduction
Expert
Lead Time Reduction
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Problem Solving
Expert
Problem Solving
Expert
Problem solving
Expert
Problem solving
Expert
Leadership
Expert
Leadership
Expert
verbal and written communication skills
Expert
verbal and written communication skills
Expert
Teamwork
Expert
Teamwork
Expert
Initiative
Expert
Initiative
Expert
Flexibility
Expert
Flexibility
Expert
Ms office package
Expert
Ms office package
Expert
Lean Sigma
Expert
Lean Sigma
Expert
Lead Time Reduction
Expert
Lead Time Reduction
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Problem Solving
Expert
Problem Solving
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
Lean Six Sigma Green Belt
Flowserve Co. Holland the NL
Oct 2012