Technical Support Engineer
Web4africa
Total years of experience :9 years, 8 Months
Linux Web-hosting support.
Extensive experience in installation, networking, and administration in various environments.
Windows and Linux OS troubleshooting.
Handled CPanel Plesk and direct admin webhosting panel in L1, L2 and L3 support.Handled Virtualizor management and support.
Handled shell scripting and its algorithms Knowledge of Docker, Kubernetes, and Ansible Automation.
Handles monitoring tools like Nagios, Pingdom, and Observium.
Server hardening and auditing with detailed reports. Configure LVM, NFS, SAMBA, NTP, DNS, FTP etc.
Worked within a globally distributed team as team leader. Handled PHP and Apache, Nginx modules installing and troubleshooting.
Creating new accounts for clients and adding permissions as per their plan from WHM.
Handled all DNS-related issues from a domain registrar and Cloudflare issues.
Customer interaction through chats and emails to build a good relationship with customers.
Handling DDOS Attack.
Identifying and disabling spamming Scripts.
Hands-on Experience on WLAN and LAN networks. Worked on Active Directory by adding groups and organizations.
Adding new computers to the company domain and installing essential software.
Handled issues related to Windows OS, network Printer, Scanner, and Barcord printer configuration.
Troubleshooting issues through remote access using RDP and SSH.
Handled domain migration, SSL installation, and configurations. Installing and configuring Microsoft 365, Outlook, Zoho mails, and Google mails.
Managing User profiles, permissions, and applying group policy on servers.
Support for Business Applications and All Microsoft Products.
Check for Viruses and Spyware solutions on remote Workstation’s
Worked as team lead for motivating and coaching employees to get powerful outputs.
• Bachelor of Engineering (Computer Science And Technology) from A.W.H Engineering College, Kerala (With CGPA: 6.75
• Higher Secondary from Himayathul Islam Higher Secondary School, Calicut, Kerala (with 73%)
• High School from Himayathul Islam Higher Secondary School, Calicut, Kerala (with 89%)