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Fayyaz AmirAlli  Shroff, BRAND OWNER

Fayyaz AmirAlli Shroff

BRAND OWNER·SMILEY WONDER

India

Master's degree, Project Management

Work experience

Total years of experience: 30 years, 5 months

BRAND OWNER

January 2024 - Present

SMILEY WONDER

Mumbai, India

January 2024 - Present

• Founded and built a consumer brand from the ground up, conducting competitive
research to identify market opportunities.
• Developed and designed brand strategies and Planned product marketing
campaigns to increase market presence.
• Mentored junior staff, fostering a collaborative and growth-oriented team culture.
• Reviewed brand development policies and aligned them with evolving industry
standards and customer expectations.
• Vendor Development Independent Fashion & Lifestyle Startup

Company industry:
Other Healthcare Services

BRAND OWNER

January 2024 - Present

MOHAMAAYA

Mumbai, India

January 2024 - Present

• Spearheaded the creation and launch of the MOHAMAAYA brand, overseeing all
aspects of brand development from concept to market.
• Collaborated with designers and small-scale manufacturers to develop exclusive,
trend-conscious fashion collections.
• Negotiated with vendors to secure favorable pricing while ensuring quality
standards were met.
• Led all marketing efforts, including social media, email campaigns, and local print
advertising to promote new arrivals and brand awareness.
• Researched fashion trends and consumer behavior to inform design direction and
product offerings.
• Established partnerships with boutique retailers and influencers to expand reach
and enhance brand credibility.

Company industry:
Fashion & Apparel

RETAIL BUSINESS OWNER

January 2023 - Present

Omnichannel Retail Startup

Mumbai, India

January 2023 - Present

• Researched and sourced new products and services to expand and diversify store
inventory based on customer demand and trends.
• Designed and executed marketing strategies to boost customer footfall and online
engagement.
• Increased brand visibility in local markets through targeted promotions,
community engagement, and local advertising.
• Maintained accurate records of transactions, including purchases, returns,
refunds, and discount programs.
• Ensured full compliance with federal and state safety and retail regulations.
• Created and managed promotional campaigns across social media platforms to
drive traffic and sales.

Company industry:
Retail & Wholesale

BRAND PARTNER

January 2018 - Present

FERALINO DIAMONDS

Mumbai, India

January 2018 - Present

• Actively promoted Feralino Diamonds, a startup specializing in ethically sourced,
high-quality natural diamond jewelry, across retail and event-based channels.
• Cultivated relationships with prospective and existing clients through direct
outreach, personalized consultations, and premium service experiences.
• Designed and executed brand awareness strategies aimed at luxury buyers,
including digital outreach, influencer collaborations, and premium packaging.
• Organized and managed promotional events, from boutique pop-ups to upscale
exhibitions, overseeing setup, customer engagement, and post-event follow-up.
• Collaborated with the core team on product positioning, storytelling, and visual
merchandising to reflect the craftsmanship and authenticity of natural diamonds.
• Supported the development of trust-building initiatives, such as GIA certification
highlights and ethical sourcing transparency, to align with conscious luxury
consumer values.

Company industry:
Jewelry & Gold

BRAND CEO

January 2015 - Present

MOMOSTIME (QSR Chain in High-Traffic

Mumbai, India

January 2015 - Present

• Led the creation and expansion of MOMOSTIME, a fast-casual food brand,
including menu development, location strategy, and branding.
• Analyzed market trends and customer behavior to guide strategic planning and
product innovation.
• Negotiated vendor and supplier contracts to ensure cost-effective procurement
and consistent quality.
• Established operational policies and procedures to foster an ethical, efficient, and
customer-centric work culture.
• Developed and implemented strategies to enhance customer service standards and
overall guest experience.
• Oversaw executive-level operations, ensuring projects were executed efficiently
and aligned with brand goals.
• Launched digital and in-store promotional campaigns to boost visibility and sales,
with a focus on online food delivery platforms.
• Introduced process improvements that enhanced operational efficiency and
reduced overhead.

Company industry:
Catering, Food Service, & Restaurant

BUSINESS PROPRIETOR

January 2014 - Present

FAR IMPEX

Mumbai, India

January 2014 - Present

• Managed end-to-end international trade operations, ensuring full compliance with
customs regulations and documentation standards.
• Maintained detailed import/export records and monitored international
shipments for timely delivery.
• Negotiated freight rates with shipping companies to optimize logistics costs.
• Researched global trade regulations to guide business decisions and minimize
risks.

Company industry:
Other Business Support Services

BUSINESS OWNER

January 2000 - Present

FULL ON SOUND LIGHTS A/V

Mumbai, India

January 2000 - Present

• Founded and managed Full On Sound Lights A/V, specializing in providing
professional sound, lighting, and AV solutions for events, conferences, and live
performances.
• Coordinated with production teams to ensure seamless operations across all event
setups, including audio, lighting, and technical support.
• Reviewed blueprints and diagrams for lighting setups to ensure efficient and
accurate installations.
• Assisted sound and lighting technicians in adjusting settings on digital consoles to
optimize audio-visual performance.
• Monitored audio levels during events to ensure they were within acceptable ranges
for optimal sound quality.
• Played a key role in programming lighting boards, creating dynamic lighting effects
to enhance event ambiance.
• Supported technicians in the setup and positioning of lighting fixtures, ensuring
they met event specifications and client expectations.

Company industry:
Entertainment

CEO

January 1998 - Present

FIVE STAR ENTERTAINMENTS (Events & Entertainment Services)

Mumbai, India

January 1998 - Present

• Founded and led Five Star Entertainments, a startup specializing in event
planning, trade show management, and bespoke client experiences.
• Developed and implemented organizational policies and procedures to standardize
operations, enhance efficiency, and support sustainable business growth.
• Oversaw legal and regulatory compliance, including contract negotiations, vendor
agreements, and licensing requirements.
• Established and maintained quality assurance processes to ensure excellence
across all event touchpoints and client interactions.
• Managed daily operations, including recruitment, staff training, and leadership,
ensuring smooth execution of events and superior service delivery.
• Directed the planning and execution of large-scale events, including trade shows,
product launches, and corporate conferences, ensuring they met client objectives
and expectations.
• Built and nurtured strong client relationships, offering personalized event
solutions and exceptional customer service to foster long-term loyalty.
• Negotiated with vendors and managed contracts to ensure alignment on service
deliverables, costs, and quality standards.
• Developed strategies to enhance customer satisfaction, improve client retention,
and boost brand loyalty through memorable and impactful events.

Company industry:
Events Management

BUSINESS PARTNER

January 2000 - January 2010

NULOOK INTERIORS

Mumbai, India

January 2000 - January 2010

• Negotiated contracts with partners and vendors to secure favorable terms,
ensuring profitability and quality for the company.
• Developed and implemented strategies for managing partner accounts, optimizing
profit margins while minimizing costs and operational expenses.
• Cultivated and maintained long-term relationships with clients, providing
personalized service and ensuring high levels of satisfaction.
• Addressed and resolved complex customer issues promptly, ensuring a seamless
and positive experience during every interaction.

Company industry:
Interior design

JUNIOR OFFICE ASSISTANT

January 1996 - January 1998

TATA SHARE REGISTRY LTD

Mumbai, India

January 1996 - January 1998

• Provided client servicing support, ensuring efficient and accurate handling of share
transfer procedures and transmission of shares.
• Assisted with operations including scrutiny, numbering, creating lot-wise batches,
signature verification, and quality checks to ensure compliance and accuracy.
• Maintained accurate records of all incoming and outgoing correspondence,
supporting streamlined communication processes.
• Performed data entry tasks with high attention to detail and efficiency, ensuring
all records were updated accurately.
• Welcomed customers, responded to inquiries, and assisted both in-person and
over the phone, ensuring a positive customer experience.

Company industry:
Financial Services

Education

University of Mysore

May 2026

May 2026

Master's degree, Project Management

India

Maharashtra State Board

January 1993

January 1993

High school or equivalent, Management

India

Maharashtra State Board

January 1991

January 1991

High school or equivalent, Hsc

India

Skills

CONTENT STRATEGY
Intermediate
CONTENT STRATEGY
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate