فرخ زاهد

• Supported branch management in achieving equity sales targets and expanding the
client portfolio.
• Developed new client relationships and strengthened existing investor accounts.
• Supervised and mentored sales staff on equity products, regulatory compliance, and
sales practices.
• Ensured adherence to internal policies and capital market regulations.
• Handled escalated client issues and maintained high customer satisfaction standards.
• Assisted branch management in operational planning, reporting, and staff coordination.

Monitoring market fluctuations and communicating with other traders about potential opportunities or risks. Generating buy and sell orders based on trading strategies developed by the broker or bank where they work. Monitoring securities prices on computer screens that display real-time information about prices and trading volume. Trading stocks and other assets based on client orders or their own analysis of market trends. Communicating with clients to provide information about their accounts or to help them make trading decisions. Participating in high-level meetings with clients to discuss investment strategies and goals. Negotiating with banks or other financial institutions regarding interest rates on loans secured by stocks or other assets. Calculating gains and losses in accordance with federal securities laws.

• Executed equity trading transactions while monitoring market trends and price
movements.
• Provided trading insights and investment information to clients.
• Managed account opening procedures for individual and corporate investors.
• Ensured proper documentation and compliance with regulatory requirements.
• Coordinated with NCCPL and CDC regarding account settlements and operational issues.
• Supported branch administration and reporting activities.

Managed to ensure the monitoring of Credit Card/Debit Card/Net Banking and Acquiring transactions in light of guidelines issued by the regulators, association and banks own policies. Managed to refer all suspicious transaction if highlighted to investigation unit for detailed investigation. Managed Rules Parameterization and Queue Management on monitoring systems for effective alerts tripping. Managed to Formalize SOPs & relevant processes for effective use of analyst productivity 24 X 7.
Ensure monitoring of Net Banking transactions through Automated Monitoring System (Alaric Fractals by 1 Link) in light of guidelines issued by the regulators, association and banks own policies. Refer all suspicious transaction if highlighted to investigation unit for detailed investigation.
Managed rules parameterization and queue management on fractals System for effective alerts tripping on daily basis. Review of Fraud & Forgery cases received from branches/other departments.

• Monitored debit card and digital banking transactions to detect suspicious activities.
• Prepared fraud monitoring and transaction analysis reports.
• Conducted investigations on potential fraud cases and escalated findings to relevant
teams.
• Maintained fraud monitoring databases and daily performance reports.
• Identified fraud trends and recommended preventive controls.
• Trained staff on banking systems and fraud detection procedures.

• Processed customer service requests related to card activation and account updates.
• Reviewed call center interactions and ensured service quality compliance.
• Monitored BISP, debit card activation, and T‑PIN generation calls to mitigate fraud risks.
• Reported operational discrepancies and coordinated corrective actions with team
leaders.

Resolve customers queries on daily basis Monitor Net banking transactions Rate calls which helps the agent to meet their targets Take appropriate actions accordingly If the calls are not properly taken Initiate emails to team Leaders if error occurs of any agent Processing service requests of customer to update details Monitor BISP, Debit card activations and T-pin generation calls entire portfolio to mitigate the risk of fraudulent activity Save the business from risk and exposure to losses, more specifically against fraud.