Call Center Agent
Lebanese Red Cross
Total years of experience :8 years, 5 Months
• Managing large amounts of calls in a timely and effective manner.
• Identifying customer needs.
• Researching customer problems.
• Providing the right solutions to customers.
• Entering customer information into the computer system for processing and assessment.
• Assessment: Beirut blast, Covid-19...
• Distribution.
• Reporting
• logistics.
• Database
• Field visits.
• GIS Data Collection.
• Answered local emergency calls.
• Provided emergency care for patients on site and in the
ambulance.
• Assisted in providing blood to patients: provide the blood
unit and organize its transport to the patient.
• Welcomed guests in a warm and friendly manner.
• Seated guests and manage the seating chart.
• Monitors restaurant activity to determine seating and dining flow.
• Responded to guest inquiries and requests in a timely, friendly, and efficient manner.
- Qalhat El Koura
• Scanned items and ensured pricing was correct.
• Greeted customers and took their orders.
• Took money in the form of cash or credit card.
• Dispensed correct change.
