Gaby Milan, Sales Department Manager

Gaby Milan

Sales Department Manager

AQUARIUS S.A.L

Location
Lebanon - Beirut
Education
Master's degree, Master of Business Administration
Experience
33 years, 4 Months

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Work Experience

Total years of experience :33 years, 4 Months

Sales Department Manager at AQUARIUS S.A.L
  • Lebanon - Beirut
  • My current job since March 2014

* Monitoring and managing all the sales activities in Aquarius S.A.L., monitoring the performance of sales daily works as well as assisting the sales force in securing offers;
* Providing technical consultations for water & wastewater treatment for local and overseas projects;
* Preparing, submitting, and following‐up offers (in some cases);
* Monitoring and managing the collaboration of department staff with the design department for the finalization of designs;
* Leading evaluation exercises during and after project completion to ensure projects implementation are in line with the agreed design and work plan;
* Coordinating with clients and consultants regarding in hand and potential projects;
* Managing the preparation of the needed technical specs, including but not limited to drafting BOQs, specs, drawings, narrative briefs and pricing, in line with the project requirements;
* Monitoring and managing the coordination between the technical‐commercial team and the purchase department for the actual purchases;
* Taking charge in the department of some of the HR officer’s responsibilities, such as recruitment and development training, coaching and training new sales engineers;
* Initiating and setting capacity building plans for technical staff under my supervision to ensure
strengthening their knowledge and staying up to date on all of the latest technologies, best practices and findings in the sector;
* Organizing and leading strategic workshops for the staff to brainstorm, evaluate and set SMART objectives for the department, in line with the recorded lessons learned and good practices;
* Adhering to and enforcing the implementation of QMS (ISO 9001:2015) and monitoring the application of Standard Operation Procedures (SOPs) and processes related to the sales department;
* Attending trainings and exhibitions to broaden knowledge in pools, water and wastewater fields;
* Submitting monthly reports to the general manager to update on implementation progress, bottlenecks, project statuses, evaluation and proposed technical solutions. Managing and organizing my team in full agreement with the general manager’s directives;
* Establishing statistics on sales and prospecting data for sales analysis and improvement.

Maintenance Department Manager at AQUARIUS S.A.L
  • Lebanon - Beirut
  • February 1995 to February 2014

* Monitoring and managing all the maintenance activities in Aquarius S.A.L;
* Providing technical consultation for water & wastewater treatment for local and overseas projects;
* Preparing all yearly maintenance contracts (around 600) related to the existing clients of Aquarius S.A.L;
* Monitoring and managing the procedures of ordering the necessary spare parts and chemicals needed for the proper maintenance of the different plants;
* Monitoring and managing the coordination between the maintenance engineers and technicians team;
* Taking charge in the department of some of the HR officer’s responsibilities, such as recruitment and development training, coaching and training new maintenance engineers;
* Initiating and setting capacity building plans for technical staff under my supervision to ensure
strengthening of their knowledge and staying up to date on all of the latest technologies, best practices
and findings in the sector;
* Organizing and leading strategic workshops for the staff to brainstorm, evaluate and set SMART objectives for the department, in line with the recorded lessons learned and good practices;
* Adhering to and enforcing the implementation of QMS (ISO 9001:2015) and monitoring the application of Standard Operation Procedures (SOPs) and processes related to the maintenance department;
* Attending trainings and exhibitions to broaden knowledge in water and wastewater fields;
* Submitting monthly reports to the general manager to update on implementation progress, bottlenecks, project statuses, evaluation and proposed technical solutions. Managing and organizing my team in full agreement with the general manager’s directives.

Maintenance Engineer at AQUARIUS S.A.L
  • Lebanon - Beirut
  • March 1992 to January 1995

Maintaining the equipment of the pumping stations, fountains, swimming pools, water, domestic and industrial wastewater treatment for the existing projects at Aquarius S.A.L;
* Supervising of all technician works related to daily maintenance jobs;
* Preparing the schedule related to the regular maintenance visits of the different treatment plants.

Electrical Engineer at (On My Own)
  • Lebanon - Beirut
  • January 1991 to February 1992

* Conception, design and installation of electrical and electronic projects related to home automation and outdoor advertising LED screens (On My Own).

Education

Master's degree, Master of Business Administration
  • at USJ, Dauphine & Sorbonne
  • September 2014

MBA International Program. USJ, Dauphine and Sorbonne Universities : Beirut ‐ 2013/2014

Master's degree, Electrical Engineering
  • at Lebanese University
  • November 1989

Electric & Electronic engineering

Specialties & Skills

COACHING
CONSULTING
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
EXHIBITIONS
GENERAL MANAGEMENT
HUMAN RESOURCES
ISO 9000
MANAGEMENT
MICROSOFT WORKS

Languages

Arabic
Expert
English
Expert
French
Expert
Spanish
Intermediate

Training and Certifications

Chemicals for Boilers & Cooling Towers (Training)
Training Institute:
Chemipol (Lebanon)
Date Attended:
January 2019
Industrial Wastewater Treatment (Training)
Training Institute:
Office International de l'Eau (France)
Date Attended:
January 2019
Commercial Fountain Technology (Training)
Training Institute:
Oase (Germany)
Date Attended:
January 2019
Industrial Wastewater Treatment (Training)
Training Institute:
PUM (Netherlands Senior Experts)
Date Attended:
January 2019
Project Design in Sustainable Sanitation (Training)
Training Institute:
CEWAS (Beirut)
Date Attended:
January 2018
Industrial Wastewater Treatment (Training)
Training Institute:
Office International de l'Eau (Beirut)
Date Attended:
January 2018
Domestic Wastewater Treatment (Training)
Training Institute:
Office International de l'Eau (Beirut)
Date Attended:
January 2015
Dialysis water (Training)
Training Institute:
Ameriwater (USA)
Date Attended:
January 2012
Ozonation Systems (Training)
Training Institute:
Aquapurification (USA)
Date Attended:
January 2011
Pumps Reparation (Training)
Training Institute:
Office International de l'Eau (Beirut)
Date Attended:
January 2011
Pumps Reparation (Training)
Training Institute:
Office International de l'Eau (Beirut)
Date Attended:
January 2011
Domestic Wastewater Treatment (Training)
Training Institute:
Office International de l'Eau (Beirut)
Date Attended:
January 2010
Water Treatment (Training)
Training Institute:
Office International de l'Eau (Beirut)
Date Attended:
January 2008
Domestic Wastewater Treatment (Training)
Training Institute:
Office International de l'Eau (France)
Date Attended:
January 2007
Domestic Wastewater Treatment (Training)
Training Institute:
Office International de l'Eau (Beirut)
Date Attended:
January 2007
Pumps (Training)
Training Institute:
Grundfos (Dubai)
Date Attended:
January 2006
Wastewater Treatment (Training)
Training Institute:
Office International de l'Eau (France)
Date Attended:
January 2005
Water Treatment Chemicals (Training)
Training Institute:
Hydrachim (France)
Date Attended:
January 2004
Monitors & Contollers (Training)
Training Institute:
Prominent (France)
Date Attended:
January 2004
Reverse Osmosis Units (Training)
Training Institute:
Prominent (Czech Republic)
Date Attended:
January 2004
Reverse Osmosis Units (Training)
Training Institute:
Crane (USA)
Date Attended:
January 2003
Pumps (Training)
Training Institute:
Grundfos (Dubai)
Date Attended:
January 2001
Sales of Water Treatment Equipment (Training)
Training Institute:
Culligan (Spain)
Date Attended:
January 1996
Water Treatment Equipment (Training)
Training Institute:
Osmonics (France)
Date Attended:
January 1998
Water Treatment Equipment (Training)
Training Institute:
Euroimpex (Italy)
Date Attended:
January 1998
Project Management Professional (Certificate)
Date Attended:
January 2019
Financial Management For Non-Financial Managers (Certificate)
Date Attended:
January 2018
Microsoft Office (Excel, word, Outlook) (Certificate)
Date Attended:
January 2011
Financial Skills For Non-Finance Managers (Certificate)
Date Attended:
January 2010
Root Cause Analysis (Certificate)
Date Attended:
January 2010
Types of People (Certificate)
Date Attended:
January 2010
Basic Selling Skills (Certificate)
Date Attended:
January 2009
Customer Service (Certificate)
Date Attended:
January 2009
Performance Measurement (Certificate)
Date Attended:
January 2009
ISO 9001:2000 Internal Auditor (Certificate)
Date Attended:
January 2009
Time & Project Management (Certificate)
Date Attended:
January 2008
Beginner Spanish Language (Certificate)
Date Attended:
January 2008
ISO 22000:2005 (Certificate)
Date Attended:
January 2007
ISO 9001:2000 (Certificate)
Date Attended:
January 2007
HVAC Systems (Certificate)
Date Attended:
January 2005
Management Skills & Project Management (Certificate)
Date Attended:
January 2004
Microsoft Excel XP (Certificate)
Date Attended:
January 2003
Certificate of Proficiency in English (Certificate)
Date Attended:
January 2002
Certificate of Competency In English (Certificate)
Date Attended:
January 2002