Marketing Officer
Kenya Power
Total years of experience :7 years, 0 Months
•Identified and classified potential customers
clusters for onward transmission to design
engineers for construction designs to meet set
performance targets. 15, 000 per year.
•Processed customers application forms, orders
and requests.
•Communicated to them progress during the
connection process through various channels.
•Processed customers payment options requests
and followed up to ensure payment timelines
were adhered to.
•Tracked payments, loans defaulters and
ensured the default rate was kept below 8%.
Achieving 4% default rate well above the
target.
•Conducted pre and post electricity connection
education to the customers on issues of safety,
efficient usage and fraudulent activities
surrounding electricity sector through
roadshows, barazas and door to door
campaigns.
•Carried out demand side response activities i.e.,
modifying the consumer demand for energy
through various methods such as financial
incentives for industrial customers and
behavioral change through education for
domestic customers.
•Complied with the ISO standards through
proper filing, keeping records and
documentation of all operational procedures at
100%.
Achieved Second Class Honors