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Gaelle Osseili, Event Planner

Gaelle Osseili

Event Planner·BTS Insider Empire

Lebanon

Bachelor's degree, psychology

Work experience

Total years of experience: 2 years, 6 months

Event Planner

September 2024 - Present

BTS Insider Empire

Beirut, Lebanon

September 2024 - Present

• Coordinated end to end logistics for pop-up events and fan conventions, managing venue
bookings, layout design, and scheduling
• Directed a team of 8 event staff, assigning responsibilities to ensure smooth execution during
peak hours
• Pitched and acquired brand sponsorships, generating an additional 20% in event funding from
local businesses and creators
• Engineered an emergency response and crowd control plan that successfully accommodated over
300 attendees per day
• Sourced partnerships with vendors for specialized collectibles

Company industry:
Events Management
Job role:
Marketing and PR

Customer Service Agent

December 2024 - December 2025

ACA Jade

Administrative divisions of American Samoa, American Samoa Remote

December 2024 - December 2025

• Screen 400+ potential leads daily to evaluate product fit
• Maintained a 90%+ accuracy rate in lead qualification metrics
• Achieved 115% of monthly targets for successful warm transfers
• Assessed prospect needs quickly using targeted discovery questions
• Logged detailed prospect notes to prep sales reps

Company industry:
Advertising
Job role:
Customer Service and Call Center

Sales Representative

January 2024 - September 2024

Book Addicts Library

Beirut, Lebanon

January 2024 - September 2024

• Exceeded monthly bookstore sales quotas by up to 20% through personalized book
recommendations
• Upsold memberships and book bundles at checkout to increase average order value
• Secured bulk book orders with local schools, universities, and institutions
• Monitored stock levels to identify top selling genres and generate timely reorder lists

Company industry:
Bookshop & Consumer Media
Job role:
Sales

Education

Beirut Arab University

June 2027

June 2027

Bachelor's degree, psychology

Lebanon

Skills

CROWD CONTROL

Intermediate

CUSTOMER SERVICE

Intermediate

GRAPHIC DESIGN

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT OFFICE

Intermediate

MICROSOFT WORD

Intermediate

PRESENTATIONS

Intermediate

PSYCHOLOGY

Intermediate

SALES

Intermediate

SCHEDULING

Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate