Associate Manager
DXC Technology India Pvt Ltd
Total years of experience :21 years, 6 Months
Drive Operational Excellence :
▪ Monitoring the Income Breaks on regular basis with classification based
on aging
▪ Escalating aged breaks which are 28 days old to German counterparts for
further processing
▪ Follow up on unsettle trades and coordinating with different departments
▪ Responsible for the TAX RECLAIMS computations for Deutsche Bank
▪ Responsible for processing and allocating Nostro Stock and Cash Breaks to
various departments in Frankfurt and as well to external clients like
Deutsche bank, Citibank and Sparda bank
▪ Responsible for updation of client records on mainframes
▪ Reconciliations of Tax Reclaim amounts
▪ Ensuring Client KPI & SLA results are met by daily performance monitoring
▪ Management of team productivity & Resource planning (Workload
allocation, schedule adherence etc.)
▪ Implements operational improvements, Audits and handling escalations
▪ Maintaining and updating SOPs
▪ Monthly / Quarterly reviews with Client & Client teams. Weekly / Monthly
internal reviews
▪ Publish Monthly scorecards for Associates and quarterly scorecard
People Management & Performance Evaluation :
▪ Managing teams of approximately 30 Colleagues (Associates, Advance
Associates, Senior Associates, SME Team Leader & Team Leader)
▪ Creating goals and performance plans for team
▪ Associate engagement, training & development
▪ Attrition Management
▪ Annual appraisal discussions
▪ Handling people related issues and conducting skip meetings
▪ Charting customized career plan for people as per the skills and interests
▪ Up skilling the Colleagues to achieve the Organizational and personal goals
Client service and consulting:
▪ Working very closely with the Project head at Germany, trainers, counterparts & support business functions to successfully run & improve the operations and tackle issues and urgent requests
▪ Provide solutions and consulting services to enhance the end to end operation functions
▪ First point of contact for Client and Onshore team for any process related issues/ updates
▪ Sharing process review and improvement proposals during Client visit
▪ Onshore Transitioning for the process “International Tax Reclaim” from Germany (Oct`15-Dec`15)
▪ Migrated process from Germany for Operations Control (Oct`2008-Jan`2009)
▪ Migrated process from Germany for Tax Services(Oct`2015-Dec`2015)
BCP & Audit Management:
▪ Ensure BIA (Business Impact Analysis) documents are updated & approved by Quality Team as per the annual BCP calendar
▪ Ensuring Full Blown BCP Test, Functional Drill & Call List Activation happen as per the BCP calendar shared
▪ Sharing the BCP Test Summary Report with Customer
▪ Ensure all processes are in a permanent state of ‘Audit-Readiness’ and are in line with Documentation
▪ Assistance in closure of Non-Conformity’s and any Audit Findings
Risk Management & Compliance:
▪ Risk Identification in conjunction with the Management Team
▪ Risk Register to be updated
▪ Ensuring completion of mandatory trainings, fulfillment of security notification template & compliance for staff
▪ Ensuring all the processes / documents is in compliance with ISO requirements.
▪ Key Projects Handled & Process Migration/Transition
Process Profile (Manual Intervention-Interest sensitive calculations):
Manual intervention (MI) means updation and generation of records for such
transactions, which are not accepted/processed by the system in the normal
course.
KEY SKILLS & COMPETENCIES
▪ Responsible for Tax Gain Computations for Prudential AL/VAL interest
sensitive policies
▪ Transactions are linked with the US stock market, so follow the SCE (Securities
Exchange Commission) guidelines
▪ Computation of Tax Withholding amount on the Tax Gain
▪ Responsible of generating CHECKS OF DISBURSEMENT to the customer
▪ Responsible for updation of Policies Master Records and online records on
mainframes
▪ Responsible for filling up forms prescribed as per IRS department of USA
eg : 1099-R for Tax Gain, 1035-X for exchange of policies
KEY SKILLS & COMPETENCIES
▪ Preparing and entering vouchers
▪ Reconciliation of Bank and Cash statements of various site
▪ Maintenance of Employee ledger
All above responsibilities are performed in Oracle 11i
Completed M.Com (Finance) from Delhi University . Regular Course.
Did B.com(Hons) from Delhi University. Regular
Regular School from Delhi.