IT Assistant
African Development Bank Group
Total years of experience :4 years, 1 Months
Maintains the computer networks of all types of organizations Provide technical support and keep the entire business running smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise
Look after a team of staff, ensuring they give good customer service, turn up on time and are generally doing their job properly.
answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting determine further action or final completion on customer cases received. sell additional products or services, test, analyze and clear customer reported trouble, prepare reports and process paperwork interpret customer records and repair tickets escallate customer trouble issues when appropriate