Galina Petrova

* Minimized submission of ad-hoc reports by designing client reporting modules and dashboards saving time and decreasing errors
* Evaluated team performance and published monthly status reports for the department which promoted transparency within the cross-functional teams
* Audited and reconciled operation accounts and ensured on time smooth completion of external audit reviews
* Partnered with developers to automate manual processes, based proposed solutions meeting defined specifications and needs
* Collaborated with stakeholder during workshops, gathered and mapped client requirements and built use cases, user stories
* Oversaw with the PMO the project delivery and facilitated implementation of projects adhering to requirement documents
* Performed regular reviews of business operation processes and procedures and recommended improvements to enhance outcomes and resolve day-to-day operational issues
* Provided executives with analytics as the basis of reorganization and relocation strategies
* Managed the Service Desk call center with a team of 3 and dealt with customer complaints, August 2017 - December 2018

* Mapped fields for api integration between eCommerce platform and bank online channels to provide to end customers additional payment channel options
* Attended frequent face-to-face meetings with clients to gather and validate client requirement, delivering detailed minute of meetings (MOM) and finalizing documentation
* Worked closely with technical and testing departments ensuring delivery of projects as per approved scope of work (SOW)
* Carried out unit acceptance testing (UAT), pilot production testing and post-production support
* Performed quality assurance and user acceptance testing facilitating on-time acclaimed “go-live” of enterprise implementations for up to 1 million UAE users
* Worked with the operation and business teams of partner bank and produce internal operation process data flows

* Supported the branch staff through resolution of issues with retail banking products enabling delivery of quality customer service
* Coordinated with the IT department for de-bugging of system issue and resolving business-related problems
* Reviewed, analyzed reconciled the bank’s internal accounts mapped to retail products

- Involved in the development, rollout and post-go live support for Western Union money transfer, internet banking and check interfaces.
- Coordinated the preparation of business requirement documents and collaborated with external consultants in development, testing and delivery of the interfaces.
- Provided post-go live support to end users by analyzing and allocating identified issues through the Remedy system.
- Tested the integrity of data from outcomes of interfaces like internet banking and SAP and tracked progress of logged issues through Jira.
- Conducted a workshop on the functionality and workflow of SAP interface enabling the development of the bank’s in-house tool for SAP interface.