جمال السعدي

• Processed deposits, withdrawals, payments, cheque transactions, and other customer requests accurately while delivering
efficient branch service.
• Managed assigned cash, supported branch cash-supply and vault controls, and balanced transactions in accordance with dual
control and security procedures.
• Reviewed transaction details and customer documentation, resolved routine issues, and escalated exceptions or higher-risk
concerns to management.
• Educated clients on digital and self-service options and identified appropriate product and service referral opportunities based
on customer needs.

• Managed account opening and maintenance, verified applications and supporting documents, completed system data entry,
and ensured records were accurate and complete.
• Processed and reviewed daily banking transactions, local transfers, remittances, cheque posting, and back-office requests in
line with procedures and approval requirements.
• Checked transaction amounts, customer details, signatures, supporting documents, and system entries before processing or
forwarding items to the responsible department.
• Reviewed daily transaction activity, identified errors or incomplete information, completed authorized corrections or reversals,
and escalated exceptions when management approval was required.
• Received, scanned, classified, filed, and retrieved customer and operational documents; maintained original records and routed
documents to the appropriate processing team.
• Followed up on pending and unprocessed items, prioritized urgent transactions and deadlines, and coordinated with internal
departments to prevent delays or breached service timelines.
• Maintained operational logs, customer records, and transaction documentation and assisted with reconciliation, exception
review, and audit-ready filing.
• Used bank systems and Microsoft Excel to update control logs, track pending items, prepare operational reports, and support
daily reconciliation and management follow-up.
• Resolved customer questions and processing problems, communicated status clearly, and coordinated with responsible teams
when additional review or approval was needed.
• Supervised ATM operations and service follow-up, reported operational issues, and supported continuity of customer access to
banking services.
• Trained and guided staff, distributed daily work, checked completed transactions for quality, and supported branch
management in meeting operational and service standards.

• Progressed through customer service, Head Teller, back-office operations, and Internal Control responsibilities, building broad
experience across branch operations and controls.
• Reviewed branch operations, daily transactions, supporting documents, and approval evidence for compliance with bank
procedures, internal controls, and regulatory requirements.
• Performed morning cheque-clearing controls, compared physical cheques with system records and amounts, processed
Electronic Cheque Clearing (ECC) items, and followed up on rejected or irregular cheques.
• Completed end-of-day transaction review and reconciliation, identified posting errors or differences, processed authorized
corrections and reversals, and discussed unresolved exceptions with the manager.
• Handled back-office local transfers, remittances, cheque dating and posting, system data entry, transaction records, and follow
up with responsible departments.
• Captured transaction and document information in bank systems and control sheets, checked entries against source
documents, and maintained complete records for operational review.
• Served as Head Teller with responsibility for teller workflow, cash balancing, branch cash and vault controls, transaction
verification, and escalation of cash or processing differences.
• Supervised ATM operations, monitored service and cash-related issues, maintained control records, and coordinated required
follow-up to support reliable availability.
• Supported Islamic Murabaha and loan processing by reviewing customer applications and supporting documents, checking
completeness and preliminary eligibility, and forwarding files to the Credit Department for formal review and approval.