Gamaleldin Hussein

Assistant Manager of Quality and business improvement at Digital Works

• Egypt - Cairo
• May 2003 to March 2017

March 2017 till Now
Digital Works
Assistant Manager of Quality and business improvement

From April 2016 till March 2017
Sykes C.C
Samsung
Senior Quality Monitoring Analyst

From April 2015 till 2016
Etisalat (Prestiege) Dubai
Quality Monitoring Analyst supervisor

From February 2013 till April 2015
SQS Software Quality Systems
Junior Test Expert

Xceed Contact Center 
Cisco
Senior Quality Monitoring Analyst (Italian & English)
Tasks: Audit - floor assist - team lead.

Cisco Senior customer service representative
(Back office & Front Office) (Italian & English)
                           
From Jan 2008 till Jan 2009
Raya contact center
(HTC) Technical Support CSR, Italian team 

EDEN VIAGGI
Assistant and Tour Leader

From April 2005 till May 2005
ALBATROS TOURS Operation Agent

From May 2003 till January 2004

Receptionist at Movenpick Resort (El Quseir)