غانيش جوندال

• Deployed APM tool (AppDynamics / NewRelic / Grafana) to monitor application
performance, created customize dashboard which allow Diagnose and eliminate
problems quickly, worked on instrumentation of data with help of Open
telemetry and Prometheus tools
• Worked on AWS Services like EC2, ELK, VPC and CloudWatch services for
application monitoring purpose. Worked on terraform for provisioning AWS
services
• Work with development team to automate releases in CI/CD tools like Jenkins
• Worked on application Support teams to understand current incident queue and
work on reduce noise (repeated incidents) with help of log monitoring in Splunk.
• Closely Worked with Development team to Automate Pre and Post release tasks
to avoid any issues with release worked with Business Analyst to calculate error
budget, worked on defining SLAs, SLO and SLI for applications
• Worked on Automation to reduce TOIL (repetitive tasks) in python
• Troubleshoot Production issues, involved in root cause analysis process and
documentation

• Good understanding of AWS Services like EC2, VPC, CloudWatch, VPC, AMI, RDS,
EBS, Cloud Watch, Cloud Front, IAM, S3
• Managing the complete AWS life cycle, along with security, provisioning and
automation
• Deployed APM tool (AppDynamics) to monitor application performance, created
customize dashboard which allow Diagnose and eliminate problems quickly
• Worked on application migration tasks from On-premise to AWS Cloud
environment
• Closely Worked with Development team to Automate manual deployment tasks
with help of CI/CD tools like Jenkins, writing groovy based scripts in Jenkins
pipeline worked with Development and Testing Teams to plan and execute
major releases
• Deployed microservices on docker and kubernetes platform worked on service
recovery plans in case of any disaster, involve in major incidents and post
remediation calls
• Troubleshoot Production issues, involved in root cause analysis process and
documentation

• Implemented AWS Cloud platform and its features which includes EC2, VPC, AMI,
RDS, EBS, Cloud Watch, Cloud Front, IAM, S3
• Worked on container orchestration like EC2 Container Service, Kubernetes,
worked with Ansible
• Managed Docker orchestration and Docker containerization using Kubernetes
• Used Kubernetes to orchestrate the deployment, scaling and management of
Docker Containers
• Deployed APM tool (AppDynamics) to monitor application performance, created
customize dashboard which allow Diagnose and eliminate problems quickly
closely
• Worked with Development team to Automate manual deployment tasks with
help of CI/CD tools like Jenkins, writing groovy based scripts in Jenkins pipe
• Worked with Infra teams like Linux, Oracle BAs to migrate legacy applications
from on premise to AWS platform
• Deployed microservices on docker and Kubernetes platform
• Setup GIT repository, build tool (Maven) Plugins in Jenkins to Automate
deployments with Jenkins pipeline
• Automated infrastructure provisioning and configuration tasks with Ansible
• Installed and configure AppDynamics to monitor application / services
performance
• Designed custom dashboards in AppDynamics as per requirement
• Worked on service recovery plans in case of any disaster, involve in major
incidents and post remediation calls
• Used Service now as ITSM tools to analyze reoccurring incidents and worked
with Development teams to Prioritize fix to reduce incident count

• Worked as application Support analyst for group of the Wealth portfolio
management applications
• Automate application deployments in Jenkins
• Automate daily manual tasks like oracle DB reports, Linux servers housekeeping
tasks with Shell scripting
• Coordinate day-to-day execution of the processes to enable effective monitoring
in AppDynamics, control and support of service delivery
• Coordinate planning, build test and deployment of major releases
• Review change requests and asses the change impact, Communicate change
impact to all stake holders
• Drive Major incident communication and process, provide real time updates of
scope, risk and urgency associated with major incidents
• Coordinate disaster recovery plan documentation, DR objectives approval and
facilitation of annual disaster recovery exercises with issue logging and reporting
• Troubleshooting and resolving application issues escalated from end users
• Actively participating in daily, weekly, and bi-monthly status meetings
• Generate statistical trend and root cause analysis report for presentation to
management Team
• Involve in Automating repetitive tasks and document it and on board the tasks
to L1 helpdesk

• Working on EAGLE Application services, monitoring and troubleshooting
incidents to minimize business interruptions, involved in implementation of any
changes to application through change management
• Responsible for monitoring, adding and modifying batch job schedules in order
to minimize business interruptions
• Automation using Shell scripting / Python scripting
• Responsible for monitoring ticketing queue in BMC Remedy and work
accordingly on incidents, route out of scope incidents to respective teams
• Represent team in weekly CAB Meetings for weekend production migrations;
verify change requests raised by developers
• Building harvest packages to move code from lower environment to higher
environments
• Work on weekly dashboard report and send it to management which help to
analyze team performance
• Involved in resource management activities and recruitment process

• Working with a range of Investment banking and wealth services for compliance
suit of applications, this role involves providing Level 1 and Level 2 Support that
involves investigating and troubleshooting issues, workarounds, suggesting
improvements and solutions to fix the issues
• Interact with Development team for problems that require permanent fix and
provide solutions/suggestion whenever required
• Customizing Shell Scripts on Linux Servers as per business Requirements,
automate tasks and reports to reduce resolution time of repetitive incidents
• Execute/participate in Incident, Change and problem management
• Adhere to the established process around ITIL

• Monitor Autosys job failure alerts on IBM Tivoli (Netcool)
• Tracking Incidents and change request through HP OPEN VIEW SERVICE CENTER
• Monitor File Watcher Jobs in Autosys, troubleshoot the job failures and identify the root cause of job failure
• Perform 1 level investigation on any job failures, chase the upstream for input files and get ETA from teams
• Sending Job failure communications to downstream and inform them impact of the job failure
• Customizing Shell Scripts on Unix Servers as per business Requirements
• Monitoring Space and CPU Utilization on Unix Servers
• Coordinator between Cognizant Business management and Client.