Warehouse Manager
LUXURY LIVING & SUPPLIES / Katara Hospitality - Qatar, Lusail
مجموع سنوات الخبرة :17 years, 3 أشهر
• Successfully managed a 25, 000 sq ft open warehouse, accommodating FFE (Furniture, Fixtures, and Equipment) luxury products for the prestigious Katara Iconic Tower project, with a budget of 100 million Qatar Riyals. The project was under Accor Management and was a key part of the development of the Fairmont and Raffles Hotels in Lusail.
• Achieved and maintained stock levels at the standard requirement with 100% accuracy through meticulous inventory management and location tracking.
• Implemented efficient inventory management processes, resulting in an impressive 20% reduction in stock shrinkage.
• Led and optimized a dedicated warehouse team and delivery fleet, achieving a remarkable 99% picking accuracy, and ensuring timely dispatch and delivery.
• Aligned warehouse operations with financial objectives, forecasting, and planning for both in-house and 3PL (GWC - Gulf Warehousing Company) storage facilities, optimizing costs and efficiency.
• Developed, implemented, and enforced Warehouse Standard Operating Procedures (SOPs) for Dry and Ambient product categories, ensuring efficient product handling and storage.
• Pioneered streamlined processes for receiving imports, resulting in optimized equipment utilization and an impressive 20% reduction in stock shrinkage.
• Supervised and provided training to a diverse team of over 80+ staff, labourers, drivers, and subcontractors, ensuring comprehensive safety training before commencing their roles.
• Collaborated closely with the Operations Manager to develop and implement strategies that optimized warehouse layout and storage, resulting in a remarkable 15% increase in operational efficiency and space utilization.
• Successfully managed the daily operations of 5 expansive warehouses in Qatar, totaling over 35, 000 sqm, and supervised a fleet of more than 50 trucks, all seamlessly managed by the SAP warehouse system.
• Implemented the SAP ERP system, effectively centralizing warehouses in Moscow and Sochi, which streamlined inventory management and enhanced overall operational cohesion.
• Led efforts to ensure smooth daily warehouse operations, overseeing inventory control, order fulfillment, and staff scheduling, contributing to a 20% reduction in processing times.
• Coordinated with Planners, Supervisors, and cross-functional departments to ensure customer orders' on-time delivery.
• Supported achieving On Time in Full (OTIF) and Internal Delivery Performance (IDP) targets.
• Planned and organized customer order deliveries, collaborating with various departments for high-quality service.
• Coordinated with Warehouse Workers to optimize storage and product distribution.
• Reported, monitored, and analyzed Warehouse/Logistics KPIs.
• Maintained 5S standards for a clean, efficient, and organized warehouse operation.
• Maintained optimal stock levels and implemented efficient replenishment strategies, ensuring readiness to meet dynamic retail demands, which resulted in a 10% reduction in stockouts
• Managed and organized warehouse and logistics activities to ensure efficient and safe warehouse operations in alignment with HSEQ requirements.
• Coordinated the precise execution of order processing, guaranteeing timely picking, packing, and shipping, which led to superior customer satisfaction and an impressive 98% on-time delivery rate.
• Led the development and implementation of category strategies for diverse product categories within the duty-free store, contributing to a 20% increase in overall sales.
• Established and maintained strong relationships with the buying team, resulting in 15% faster procurement processes.
• Evaluated supplier performance and provided recommendations for improvements, leading to a 10% increase in supplier satisfaction scores and enhanced partnerships.
• Managed inventory levels effectively, resulting in a 12% reduction in overstock and out-of-stock situations.
• Implemented inventory forecasting and replenishment processes, ensuring 99% product availability.
• Oversaw the design and layout of product displays, which contributed to a 25% increase in sales per square foot and an enhanced shopping experience for customers.
• Administered the largest airport perfume and cosmetics areas globally, in addition to the latest fashion, electronics, toys, and confectionery collections, resulting in annual sales exceeding $50 million.
• Generated regular reports on sales performance, providing valuable insights for data-driven decision-making, which led to a 10% growth in annual revenue.
• Conducted daily briefings for staff on operational tasks and safety rules, contributing to a 30% reduction in workplace accidents.
• Supervised and mentored a team of merchandisers, buyers, and support staff, achieving team goals consistently, and improving team productivity by 15%.
• Identified and mitigated potential risks related to procurement, inventory management, and sales, leading to a 10% reduction in operational risks
• Provided strong leadership and direction to a diverse team, including Category Team Leaders, Store Assistants, and Storekeepers, fostering a collaborative and productive work environment, which resulted in a 20% increase in team efficiency.
• Orchestrated the customs clearance process for Qatar Duty-Free items, ensuring 100% compliance with all relevant regulations and procedures, avoiding any customs-related issues.
• Directed the Receiving Team, overseeing the timely and accurate receipt of incoming inventory, and implemented rigorous quality and quantity control measures, resulting in a 98% accuracy rate.
• Managed a dedicated Stock Controller Team, optimizing inventory management to meet demand while minimizing discrepancies and losses, leading to a 15% reduction in inventory discrepancies.
• Coordinated closely with the Administration and Data Control teams, streamlining communication and processes with the logistics team to enhance overall efficiency, which improved overall operational cohesion by 20%.
• Implemented best practices for inventory control, warehouse organization, and order fulfilment, contributing to the smooth operation of the duty-free warehouse and reducing order processing times by 10%.
• Leveraged advanced knowledge of SAP warehouse systems to streamline operations, resulting in a 25% improvement in data accuracy and order processing efficiency.
• Introduced a comprehensive training program for warehouse staff, ensuring that team members were well-versed in safety protocols and operational excellence, which contributed to a 30% reduction in workplace accidents.
• Collaborated with cross-functional teams to develop and implement continuous improvement initiatives, resulting in a 12% increase in overall warehouse efficiency.
• Provided strong leadership and direction to a diverse team, including Category Team Leaders, Store Assistants, and Storekeepers, fostering a collaborative and productive work environment, which resulted in a 20% increase in team efficiency.
• Orchestrated the customs clearance process for Qatar Duty-Free items, ensuring 100% compliance with all relevant regulations and procedures, avoiding any customs-related issues.
• Directed the Receiving Team, overseeing the timely and accurate receipt of incoming inventory, and implemented rigorous quality and quantity control measures, resulting in a 98% accuracy rate.
• Managed a dedicated Stock Controller Team, optimizing inventory management to meet demand while minimizing discrepancies and losses, leading to a 15% reduction in inventory discrepancies.
• Coordinated closely with the Administration and Data Control teams, streamlining communication and processes with the logistics team to enhance overall efficiency, which improved overall operational cohesion by 20%.
• Implemented best practices for inventory control, warehouse organization, and order fulfilment, contributing to the smooth operation of the duty-free warehouse and reducing order processing times by 10%.
• Leveraged advanced knowledge of SAP warehouse systems to streamline operations, resulting in a 25% improvement in data accuracy and order processing efficiency.
• Introduced a comprehensive training program for warehouse staff, ensuring that team members were well-versed in safety protocols and operational excellence, which contributed to a 30% reduction in workplace accidents.
• Collaborated with cross-functional teams to develop and implement continuous improvement initiatives, resulting in a 12% increase in overall warehouse efficiency.
• Led a dedicated team responsible for handling over 10 product categories, ensuring efficient organization and handling within the duty-free warehouse.
• Managed day-to-day activities, including store assistance, and coordinated closely with storekeepers to streamline operations, fostering a cohesive and productive work environment.
• Oversaw the loading and unloading of goods, ensuring safe and timely operations to meet customer demands, with a strong emphasis on safety.
• Collaborated effectively with shift supervisors, providing support, and keeping them updated on operational developments.
• Regularly generated and updated order reports, contributing to effective inventory planning and management.
• Additional Points:
• Implemented quality and quantity control checks, maintaining the highest standards of product integrity.
• Developed and maintained efficient handling processes for a diverse range of product categories, optimizing warehouse operations.
• Utilized system knowledge to enhance efficiency further, such as utilizing inventory management systems (mention specific systems if applicable) for streamlined operations.
• Ensured compliance with all safety and regulatory requirements, emphasizing safety as a top priority.
• Actively participated in training and development initiatives to enhance the skills of team members, resulting in improved overall performance.
Accounting, finance, economics, marketing, and management, providing a strong foundation for professional growth and success in the business world.
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